I was refunded by PayPal but vendor dragging its return details

[dnoam]

Hi.

I was refunded by PayPal and the service was perfect .Now the Vedore ( Hekke.com) is doing it's best not to let me send the item back.The vendor demands video of the product and than another video as a proof that it does not work which i cannot supply as it is simply dead.

It looks to me that they are trying  everything they can , in order not  to get the product back.

Can they drag it and demand my refund back?

Regards.

[kernowlass]

@dnoam 

If you have already been refunded and the claim has been closed then tell them that you are happy to return the item as long as they send you a prepaid label to return said item or you no longer want to hear from them.

[dnoam]

Hi.

Thank you for the answer.

My question is: Can the case be opened by them and the refund will be canceled?

I asked them few time for a prepaid label, I did not get any?

Regards.

[PayPal_Bindu · Accepted solution]

Hello @dnoam,

Welcome to our community help forum!

Thanks for the help @kernowlass! Once a case is closed, it can’t be reopened and the seller will not be able to cancel a processed refund. 

Best wishes,

Bindu