Thank you for posting and welcome to the PayPal Community! I am sorry to hear you don't have the option to close a case. Not all cases can be canceled. When the case was filed, you should of receive an email with additional details and letting you know if anything was needed from you. You can review the status of the case and respond to it by following these steps. If you need additional assistance, you can reach out to our Customer Support or you may reach us through Facebook Private Message (PM) or Twitter Direct Message (DM). Thank you. -Marissa
