Case created for an amount i sent back in full

Brian_PH
Contributor
Contributor

A friend sent me money and I immediately sent it back to her, a couple of months later, paypal has created a case about it saying that it's an invalid transaction and now i got fined the full amount and then some. So I now have a negative balance on my account, how is this so?  

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Brian_PH 

 

Did you use the 'refund' option OR the send money option to return those funds?


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Brian_PH
Contributor
Contributor

Did not use the refund option.  Just sent it back to her. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Brian_PH 

 

In that case those funds would not be linked to the transaction as they were not refunded but 'sent' as a separate payment.

You should really have clicked on the transaction and used the refund option bottom of that details page and then a dispute would not have been possible.


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Brian_PH
Contributor
Contributor

Anyway to remedy this now? I just want my account back to normal. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Brian_PH 

 

You would need to add funds to your balance to clear the negative amount.


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Brian_PH
Contributor
Contributor

that's crazy.  I already sent back the full amount back to her. 

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