I have opened a dispute about a purchase for a digital product. The company has said they will refund me but they can only do that if I close the case. They say if I escalate the case, I may not get my money back. Of course, when I close the case, I can not re-open the case and this company could not give the refund and just ignore me.
Can I trust them? How likely is it, I get my money back if I escalate the case?
If you had to close a case so the vendor could issue a refund then it would be pointless opening one. NEVER close a dispute / claim until you have a refund. If the seller issued a refund then that would close the dispute automatically. If he doesn't escalate to a claim. Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Advice is voluntary. Kudos / Solution appreciated.
