create sandbox accounts, and accounts' status are error

[thanakrid]

Hi,

I've been trying to create accounts in sandbox, but accounts' status always show error.

Also I've tried to delete and recreate sandbox accounts for a few times, but it didn't work.

So, how do I fix this issue?

[MTS_Justin]

Issue should now be resolved

Existing accounts are no good, so delete them and create new accounts

Apologies for any inconvenience

[harshadakhire]

Tried this... but showing "Your sandbox account could not be created. Delete it and try again."

[thanakrid]

Hi,

After I cleared Chrome's cache, then recreated sandbox accounts, the newly created sandbox accounts were usable. 

Thank you

[tonyfosc]

Has this been fixed. I'm having the same issue with the status = error.

[MTS_Justin]

Hello @tonyfosc

This is an old thread from 2018, can you please create a new thread if your experiencing an issue today ?

Please also share the merchant id for your production account (the account you use to login to PayPal Developer) - Instructions on how to locate your merchant id can be found in the thread pinned to the top of the sandbox forum titled "how to report a sandbox issue".

Thanks !