create sandbox accounts, and accounts' status are error

[thanakrid]

Hi,

I've been trying to create accounts in sandbox, but accounts' status always show error.

Also I've tried to delete and recreate sandbox accounts for a few times, but it didn't work.

So, how do I fix this issue?

[MTS_Justin · Accepted solution]

Hello,

First, clear the cache / cookies within the browser you're using and close and re-open the browser before continuing to test.

Attempt to create a new sandbox account, using a unique email address which has not been used within the sandbox environment before. 

I'll also test sandbox account creation from my side and report back.

[MTS_Justin]

Hello Again,

I've tested this today and I'm also experiencing the same issue.

I've raised it internally and requested our developers review the issue and find a solution.

Thanks for reporting this issue and apologies for any inconvenience

[harshadakhire]

I am facing the same issue...urgently I need to work on this part..how much time it will take to resolved this issue?

[MTS_Justin]

Hello,

I can't provide a timeframe for the resolution of the issue. I've literally just seen the post here and raised the issue internally and requested that it be reviewed.

Once I know it's been fixed, I'll update this thread.

[Lilytrilli]

Hi,

I've found that I get the same only when creating an account with a credit card, for now maybe try leaving credit card set to none. 

Lily 

[MTS_Justin]

Hello,

Thanks for the tip, but unfortunately tried this and still received an error status.

[Lilytrilli]

Yes I've tried again using the default county United States and it doesn't work. I can confirm it works when county is United Kingdom and credit cards is set to none.

[tmcarey1]

I was also having this issue. Setting the card to "None" solved it for me.

[harshadakhire]

Tried this... but showing "Your sandbox account could not be created. Delete it and try again."