MTS_Justin

Hello, This issue is specific to the sandbox environment only, meaning it doesn't exist on our production environment. Thanks ! ... View more

Hello, What is the merchant id for your sandbox account ? If you don't know, there are instructions in the thread pinned to the top of this forum which will show you how to retrieve it. Thanks ! ... View more

Hello, I've tested this today and experienced the issue you mentioned when I attempt to upgrade the account immediately after it's been created. If I leave the account for a few minutes and then attempt the upgrade, it works. I'll look into this internally to see what maybe causing the error to displayed, but re-attempting the upgrade process should result in an upgraded account. Thanks ! ... View more

Hello, No, you can't "reset" a developer account. You can first delete the REST application and then delete the sandbox account which was associated with the REST app and this should clear all data. Create a new sandbox account, then create a new REST app and link the two. Thanks ! ... View more

Hello, You cannot add a "real world" bank account to a sandbox account. You can only add a sandbox 'test' bank account. Go to this URL : https://www.sandbox.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ach and click on "add" and then enter the bank account details below. Account Number: 33270149 Routing Number: ICIC0000212 Thanks ! ... View more

Hello, "mc_gross" is the full amount of the customers payment. All the variables for IPN can be found here : https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNandPDTVariables/#transaction-and-notification-related-variables Thanks ! ... View more

Hello, All our API error codes are located on this page : https://developer.paypal.com/docs/classic/api/errors/ Access the page and then search for "10412". Thanks ! ... View more

Hello, I've enabled the return of the billing information for your sandbox account as requested. Thanks ! ... View more

Moving this thread to the "reporting" section, as it's not sandbox related. ... View more

Hello, Please try this direct URL to the page - Ensure to login to your account first. https://www.paypal.com/businessprofile/mytools/apiaccess/firstparty Thanks ! ... View more

Hello, You need to contact our customer service team with this type of request. http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general http://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone Thanks ! ... View more

Hello, Appreciate the update ! I've enabled that functionality on your sandbox account as requested. Thanks ! ... View more

Hello, I've attempted to look-up this merchant id in both our production and sandbox environments and have received back no results. Can you please login to the sandbox account for which you want the billing address to be returned and then go to the profile page and then the 'my business information' section and the merchant id should be displayed on the page. (2nd last item on the page) Thanks ! ... View more

Hello, I looked up that "client_id" and I don't see any REST API requests made with that ID going back to 1st May 2019. Can you share the response from a REST API request you made ? It should contain a debug id which I can use to lookup our logs. Apologies for the delay in responding. I don't get on here as much as I would like to. Thanks ! ... View more

Hello, I wanted to share a workaround for this issue. Update the expiry date on the card being used for the transaction. Recommended expiry dates : 01/2020 or 04/2020 or 05/2020 Once updated, payment should be processed successfully. Thanks ! ... View more

Hello, Start with this code - Place it on a page on it's own, replace "sb" with your sandbox client_id. Let me know if it works. <script src="https://www.paypal.com/sdk/js?client-id=sb"></script> <script>paypal.Buttons().render('body');</script> Thanks ! ... View more

Hello, The issue is still under investigation. Once it has been resolved, I'll post in this thread to let you know. Thanks ! ... View more

Hello, Sorry, can you share the "client_iD" being used to submit these REST API requests so I can review our logs ? Thanks ! ... View more

Hello, There appears to be an issue with your facilitator account, as it's not recognized as being associated with your developer account and this explains the error. If a REST application and sandbox account are linked together and the sandbox account is deleted from your developer account, this will be the outcome as the REST application is attempting to retrieve information about the sandbox account it's associated with, but cannot as the account has been disassociated from the developer account the REST application is registered to. To resolve, create a new REST application and associate it with the sandbox account "*****test@netheru.***" (info removed to protect privacy) or alternatively, create a new sandbox business account and create a new REST application and link the two together by choosing the new sandbox account during the REST application creation process. Thanks ! ... View more

Hello, Apologies for the delay in responding. I've enabled the return of the billing address for your sandbox account. For this change to be implemented in our production environment, you would need to request the same from our customer service team. This forum is only for sandbox related queries / issues. Thanks ! ... View more

Hello, "Actually that notification is SOAP when I enabled webhook before for testing however I don't want that one as my application is set up with REST API. I never received any notification for REST API" -- It doesn't really matter what the underlying API which was used, the notification itself is a webhook, sent via webhook services which means webhooks is working and sending to your webhook URL. What we need to understand is why when you complete a REST API call you don't receive a webhook. Have you enabled webhooks for one of your REST applications and enabled all webhook events ? What REST application are you using to submit your REST API requests ? (name of REST application) For the email address issue, it sounds like the email address was added to another sandbox account previously and now you're attempting to add it to another account and the sandbox will not allow you to do this. An email address can only be added to one account at a time and you would need to remove it from the existing account before being able to add it to a new account. You will need access to the developer account where the sandbox account has been registered and you will need to be able to see the account within your account list in order to be able to recover the password for it. "as it doesn't send email from sandbox" -- I've covered this already, no emails are sent externally from the sandbox environment. They are only sent to the "notifications" section of your PayPal Developer account. Thanks ! ... View more

Hello, Share information relating to the accounts and this specific transaction. 1. Merchant ID for your account (see thread 'how to report an issue' to locate it) 2. Transaction ID for the specific transaction 3. API response from payment lookup Thanks ! ... View more