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MTS_Justin · ‎Apr-17-2019

Hello @sandipsingh As this issue is different from the one reported in this thread, please create a new thread with detailed information about the type of transaction you're attempting, the steps to re-produce the issue and the exact error response you're receiving back. Thanks !

MTS_Justin · ‎Apr-17-2019

Hello @layeeqa As this is a different issue, please create a new thread and provide details of the issue. Authentication issues (unauthorised) are caused either by the credentials being incorrect, request is being submitted to an environment for which the credentials are not valid (using sandbox credentials on a production endpoint, or vice-versa) or you're attempting to submit a transaction request for which you're account is not authorised (payouts in production for example). As I mentioned above, you'll need to create a new thread and provide detailed information about the request you're submitting, including the API response you're receiving back where the error is shown. Thanks !

MTS_Justin · ‎Apr-15-2019

Hello @tonyfosc This is an old thread from 2018, can you please create a new thread if your experiencing an issue today ? Please also share the merchant id for your production account (the account you use to login to PayPal Developer) - Instructions on how to locate your merchant id can be found in the thread pinned to the top of the sandbox forum titled "how to report a sandbox issue". Thanks !

MTS_Justin · ‎Apr-15-2019

Hello, Emails sent from our sandbox environment are not sent to external email addresses. Login to your developer account and check the "notifications" section, which contains all email correspondence from sandbox accounts, services and transactions. If you still cannot confirm the email address, review the thread "pinned" at the top of this forum titled "how to report a sandbox issue" and revert back with the merchant id for the sandbox account which you're attempting to confirm the email address and I'll review it for you. Thanks !

MTS_Justin · ‎Apr-15-2019

Hello, Apologies for the delay, I don't get to review the posts here as much as I would like. I've confirmed the email address and manually verified that account for you. Thanks !

MTS_Justin · ‎Apr-15-2019

Hello, Read the thread "pinned" to the top of this forum titled "how to report a sandbox issue" and then revert back here with the merchant id for your sandbox account and I can review it. Thanks !

MTS_Justin · ‎Apr-11-2019

Hello, If you had IPN's processing at the time you disabled IPN, those already existing IPN's will continue to be processed until (a) they are successfully delivered (b) they fail delivery (after 15 attempts), so you will continue to receive the IPN warning email after you have disabled IPN at an account level, but it's nothing to be concerned about as you've already taken action to remedy the situation. Thanks !

MTS_Justin · ‎Apr-11-2019

Hello, Confirmation emails or any email from the sandbox environment are sent to the "notifications" section of your PayPal Developer account, they are not sent to external email addresses. Check the notifications section for the email, which will enable you to confirm the email address for the account. Thanks !

MTS_Justin · ‎Apr-10-2019

Hello, I'm not aware of any issues at the moment. If you're seeing an error response whilst attempting to capture some payments, please start a new thread, providing the sandbox client_id you're using, the error message you're experiencing and some debug id's which are returned in every response and we can review it. Thanks !

MTS_Justin · ‎Apr-10-2019

Hello, The post you're replying to was in relation to an issue in 2017. If you're experiencing an issue with webhooks in our sandbox environment, create a new post and provide the relevant details of the issue.

MTS_Justin · ‎Apr-10-2019

This issue has now been resolved Apologies for any inconvenience

MTS_Justin · ‎Apr-10-2019

Locking thread for new replies - Will post an update when the issue has been resolved

MTS_Justin · ‎Apr-10-2019

"Also if you remove any previously created account from sandbox and then attempt to create the account with that same name again it says that it already exists, whereas it has been deleted" -- This isn't correct, you're making assumptions on how the service functions. If you add an email address to a sandbox account, you cannot use that email address within the sandbox environment again, it's always going to be tied to the original account. Make up an email address, it does not need to be a genuine email address and there is little to no point in using a "real-world" email address as the environment does not send email externally.

MTS_Justin · ‎Apr-09-2019

Hello, We're aware of an issue which impacts account creation within the sandbox environment. Our engineering team is already reviewing the issue to determine the cause and implement a solution. I'll "pin" this thread to the top of the forum and update it once the issue has been resolved. Thanks for taking the time to report this issue. Apologies for any inconvenience caused. Thanks !

MTS_Justin · ‎Apr-03-2019

Hello, We've been made aware of this issue and requested our developers to review the issue in more detail and provide a solution. I can't provide an ETA for the resolution of the issue. Our development team will need to conduct an investigation to determine the cause and possible solutions. I'll "pin" this thread to the top of the forum and update it once the issue has been resolved. Apologies to anyone impacted. Thanks !

MTS_Justin · ‎Mar-27-2019

Hello, The issue has now been resolved. Apologies for any inconvenience. Thanks !

MTS_Justin · ‎Mar-26-2019

Hello, The payouts product requires account vetting to be conducted, so you need to contact customer service to discuss this request further. The team that conducts the vetting process is always available. I'd recommend contacting customer service by phone and escalate to a supervisor as required. Thanks !

MTS_Justin · ‎Mar-26-2019

Hello @T48721 I've reviewed that account and it looks ok, email address is verified and account is confirmed. Have you attempted to login to the account at https://www.sandbox.paypal.com ? Could you let me know the exact issue you're experiencing with this account ? Thanks !

MTS_Justin · ‎Mar-26-2019

Hello, Review the thread "pinned" to the top of this forum on how to report a sandbox issue. Revert back with the merchant id for the sandbox account in question and I can review the account for you. Thanks !

MTS_Justin · ‎Mar-26-2019

Hello, Please check the thread "pinned" to the top of this forum. We're aware of the issue and currently investigating. Thanks !

MTS_Justin · ‎Mar-26-2019

Hello, Please check the thread "pinned" to the top of this forum. We're aware of the issue and currently investigating. Thanks !

MTS_Justin · ‎Mar-26-2019

Hello All, We're currently experiencing an issue within our sandbox environment which is causing the following impact : Listing of sandbox accounts is showing an error "Something went wrong. One or more sandbox accounts could not be fetched. Try again." Creation of sandbox accounts is showing an error "Something went wrong. One or more sandbox accounts could not be created. Try again." Creation of REST application is failing due to sandbox account list cannot be populated. Our engineering teams are aware of the impact and an investigation is already underway. Apologies in advance for any inconvenience. Thanks

MTS_Justin · ‎Mar-25-2019

Hello, PayPal For Marketplaces is not generally available and currently only available to select PayPal Partners. You need to be a PayPal Partner to use this product at the moment.

MTS_Justin · ‎Mar-25-2019

Hello, In regards to the issue thread being marked as "solved", it is marked like this as the issue was originally reported back in 2018 and resolved then. This is a new occurrence of this issue and ideally a new thread should have been created. @zifitifresh @Griffith9890 @michaelsoriano @T48721 Can you please send me the merchant id for the production account you're using so I can review the status of your sandbox accounts ? Please review the thread pinned to the top of this forum for instructions on how to retrieve the merchant id for your account. Anyone else experiencing this issue, please create a new thread and provide the merchant id for your production account so I can review the status of your sandbox account and also provide a debug id if shown on the account creation page. Thanks !

MTS_Justin · ‎Mar-08-2019

Hi @Gregor5 Yes, for any country which does not appear on the account creation process within PayPal Developer, you need to open a browser and go to "https://www.sandbox.paypal.com" and as above, click on the country flag to choose the specific country you wish to make your account and then click on "signup" to start the account creation process. Enter all the requested information, use fake data if possible which can be generated online for such a use case : https://www.fakenamegenerator.com/ Account creation process shouldn't take more than 2-3 minutes. We're aware this is not ideal and the prefered solution would be to include all countries in the account creation process found in PayPal Developer and we're actively working towards that goal. Thanks !

MTS_Justin · ‎Mar-07-2019

Hello, The currency code "ZAR" is not a supported PayPal currency code. Review the list of supported currencies here and choose one of the supported ones : https://developer.paypal.com/docs/classic/api/currency_codes/ Thanks !

MTS_Justin · ‎Mar-07-2019

Hello, Is this information on a sandbox account, if so all the information should be fictitious. I can delete the sandbox accounts if you wish, just send me the "merchant id" from your production PayPal account. You can locate the merchant id by reviewing the thread "pinned" at the top of this forum, entitled "how to report a sandbox issue". Thanks !

MTS_Justin · ‎Mar-07-2019

Hello, If you have already changed your password, then there is nothing else you need to do, that was the correct action to take. Thanks !

MTS_Justin · ‎Mar-07-2019

Hello, I located the account in question and it was showing an error. I've been able to resolve the error, the account status should now show "completed" and the account should work as normal. Thanks !

MTS_Justin · ‎Mar-07-2019

Hello, I've reviewed the developer account and it has a lot of sandbox accounts already attached to it. I can try and associate the sandbox account with the developer account, but will need the merchant ID for the sandbox account in order to attempt it. Alternatively, I can remove the sandbox account from your developer account, but again I would need the merchant ID for the sandbox account you want to remove. ** Note ** Once the account is removed, you won't be able to use the email address on a new sandbox account

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