MTS_Justin

Hello, First, clear both the cache and cookies within the browser you're using and then re-attempt the same action. If the issue persists, share the "merchant id" from your sandbox account where the subscription was created (details on how to retrieve the merchant id can be found in the post pinned to the top of this forum) and also share a copy of the subscription button code which you're using. Thanks ! ... View more

Hello, The HTTP 401 is an authentication error, which means the credentials being used (client_id & client_secret) are not valid. Follow the guide available here : https://developer.paypal.com/reference/get-an-access-token (note : ensure to leave the ":" in-between the client_id and client_secret when requesting an access token) You will also need to use the REST API credentials from a "LIVE" environment REST application when submitting a request for an access token to the endpoint "https://api.paypal.com/v1/oauth2/token" Thanks ! ... View more

Hello, You don't need to activate subscriptions, they are enabled for all accounts by default. https://developer.paypal.com/docs/subscriptions/ Thanks ! ... View more

Hi @Frank_NL I've checked your production account and the Adyen setup looks good there, you should not experience the same issue with your production account. Thanks ! ... View more

Hello, Great to hear, thanks for taking the time to update me, appreciated. Thanks ! ... View more

Hello, Thanks for sharing the merchant id from your sandbox account. I've checked this sandbox account and IPN is not enabled at a profile / account level and the account has not processed any transactions since it was setup on the 14th September. 1. Login to the account and enable the profile / account based IPN listener by adding an IPN URL. https://www.sandbox.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ipn-notify 2. Once the IPN URL has been added, send a payment to the account, using the "send money" feature is probably the easiest method to generate a transaction to the account which should in turn generate an IPN. Account Home > Pay & Get Paid > Send Money 3. Once the transaction has been completed, login to the account again and check the IPN history section of the account and after a minute or so, you should see an IPN being created / dispatched. https://www.sandbox.paypal.com/cgi-bin/webscr?cmd=_display-ipns-history Click on the value in the "message id" column to view the IPN payload data. Thanks ! ... View more

Hello, Please share the merchant id from your sandbox account so I can review it. Details on how to retrieve the merchant id for a sandbox account can be found in the thread pinned to the top of this forum titled "how to report a sandbox issue". Thanks ! ... View more

Hello, All email communication from our sandbox environment is sent to the "notifications" section of your PayPal developer account, the environment does not send emails to external email addresses. Check the "notifications" section of your developer account and you should see all email communication within that section, including any email address confirmation emails. Thanks ! ... View more

Hello, Thanks for sharing the merchant id from your sandbox business account. I've enabled the return of the buyer's billing address on this sandbox account. For live / production environment accounts we cannot make any changes, you would need to contact our customer service team to request this change on a live / production account. Thanks ! ... View more

Hello, Our sandbox environment does not send emails to external email addresses as the environment is not connected to the outside world, it's a self-contained environment. Any email communication from sandbox accounts or in relation to sandbox transactions will be sent to the "notifications" section of your PayPal developer account. https://developer.paypal.com/developer/notifications Email confirmations will also be sent to that location, so check there and you should see these emails asking you to confirm the email address. Click on the link in the email and sign into your sandbox account and the email address should be confirmed. Thanks ! ... View more

Hello, You can't remove money from a sandbox account to regular bank account as all the money in our sandbox environment is virtual. Thanks ! ... View more

Hello, WooCommerce provide a guide for setting up their "WooCommerce PayPal Payments" plugin on their website. https://woocommerce.com/document/woocommerce-paypal-payments/#testing-in-sandbox You will need two sandbox testing accounts, one to receive test transactions (business account) and the other to make the payments (personal account). The guide on the WooCommerce site provides instructions on how to create these accounts. If the guide is insufficient, we have our own sandbox testing guide which is available at the URL below. https://developer.paypal.com/tools/sandbox/accounts Thanks ! ... View more

Hello, The merchant id you have shared is not associated with a sandbox testing account. We cannot make changes to production accounts, you would need to contact our customer service team for that. If you need the billing address feature enabled for a sandbox account, please retrieve the merchant id from within a sandbox business account and share it here. Thanks ! ... View more

Hello, For sandbox testing, there are no fees per say as all the transactions involve virtual money. You will see transaction fees when conducting test transactions, as the environment is attempting to simulate our production environment where real fees would be charged, but as all the transactions in our sandbox environment are virtual, there is no "real world" money involved. Thanks ! ... View more

Hello,  Try this number, I had a record of it and I hope it still works and they are able to assist you further.  Contact Customer Service Thanks ! ... View more

Hello, For production sFTP access, you need to request that functionality be enabled on your account via our customer service team - https://www.paypal.com/smarthelp/contact-us Ensure to request they grant you sFTP access and subscribe you to the settlement report (STL) and transaction reconciliation report (TRR). Thanks ! ... View more

Hello, @Dara7 "More over, when creating a new buyer test account, it forces you to have a bank account, a discover card or paypal card so there is no way to start off with an account without funding. PayPal is being so inconsistent and unsatisfactory in whatever they do" I've just created a personal account today, logged into the account and removed the bank account and card without issue. The account was also created without a balance. @jashinj It's not possible to create a card in the sandbox environment which has insufficient funds. You can only use the provided negative testing scenarios to simulate the response. REST Orders V2 : https://developer.paypal.com/tools/sandbox/negative-testing/request-headers/#link-testapierrorhandlingroutines Response : UNPROCESSABLE_ENTITY INSTRUMENT_DECLINED : The instrument presented was either declined by the processor or bank or it can't be used for this payment. PAYER_CANNOT_PAY : The payer cannot pay for this transaction. Contact the payer to find other ways to pay for this transaction. Thanks ! ... View more

Hello, You just need to go to the login page where you would normally enter the email address and password for an account and instead you enter the userid and password for your user account which was created for you and you should then be logged into your client's account. Thanks ! ... View more

Hello, The category code has been changed on your sandbox account. The transaction rate is now 2.49% + 0.35 EUR Thanks ! ... View more

Hello, You're attempting to use our DirectPayment API, but the account submitting the request is not enabled for our payments pro product, which is required in order to use our direct payment API, so this is why the error is returned. Payments Pro : https://www.paypal.com/us/webapps/mpp/paypal-payments-pro I'm not 100% sure if this product is still available for new integrations, I believe it's been depreciated but you could always check availability with our sales team. If you want to process direct card payments from a United States account, my recommendation would be to use / integrate Braintree direct instead. https://www.braintreepayments.com/products/braintree-direct Thanks ! ... View more

Hello, Check the URL where the transaction is being sent. The most likely reason for this error is that you're submitting the transaction to our production environment and attempting to login with a sandbox account, which wont't work. Sandbox accounts only work in our sandbox environment and production accounts only work in our production environment. Examples -- Production : https://www.paypal.com https://api.paypal.com Sandbox : https://www.sandbox.paypal.com https://api.sandbox.paypal.com Thanks ! ... View more

Hello, Review the thread pinned to the top of the this forum titled "how to report a sandbox issue". It contains instructions on how to retrieve the merchant id from a sandbox account. Thanks ! ... View more