MTS_Justin

Hello, Review the thread pinned at the top of this forum titled "IMPORTANT -- How to report a sandbox issue" and update this thread with the merchant id from the sandbox account you want to link to your developer account and then also provided the merchant id for your production PayPal account and I can link the two accounts together for you. Thanks ! ... View more

Hello, What type of transactions are you conducting ? If you're conducting subscriptions or any kind of recurring payment, they will use the IPN URL which was active at the time the subscription or recurring payment was setup. The URL cannot be changed for these types of transactions without cancelling the subscription or recurring payment and setting it up again. If you're receiving a basic payment (a one-off payment) and you change the URL, the new URL will be used for the next payment which is received after changing the URL. Thanks ! ... View more

Hello, This issue was resolved on the 11th November 2019. Apologies for not updating the thread sooner. Thanks ! ... View more

Hello, Login to the sandbox account in question and the recent activity will be shown by default on the account homepage. You can also click on "Activity" in the menu to view all the account activity. Thanks ! ... View more

Hello, No, you don't need to pre-load funds on a card, just enter the card details and the payment will be processed. Thanks ! ... View more

Hello, Review the thread pinned to the top of this forum on how to report a sandbox issue and then come back to me with the relevant information and I can review it for you. Thanks ! ... View more

Hello,   The queue can't be cleared.   If IPN's are showing this status, you've had previous IPN's which failed delivery.   Check your IPN history to isolate what is causing the issue.  Review any messages with "failed" or "retrying" in the status field.   Check your receiving server log to see what occurred when the IPN was received.   Fix any issues, allow the "retrying" and "queued" IPN's to be delivered and then you can resume testing.   Thanks ! ... View more

Hello, The ID does NOT need to be an email address. Create the user, you'll be provided with a user id and password. Go to the PayPal login page and enter the user id and password. Ignore if the field shows "email address", it will accept both an email address and a user id. Thanks ! ... View more

Hello, You can access the IPN URL via this direct URL : https://www.sandbox.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ipn-notify Thanks ! ... View more

Hello @zwelithini The account you've referenced is not enabled for payments pro and therefore you won't be able to conduct any direct payment transactions using this account at the moment. 1. Login to your PayPal Developer account 2. Click on "Accounts" under the "Sandbox" column 3. Locate the business account you wish to upgrade to payments pro, and to the left of the email address click on the arrow and a drop-down menu will appear which has two options. 4. On the drop-down menu, click on "profile" and then click on "upgrade to pro". 5. After a few moments, a message should be displayed on-screen which advises the account has been successfully upgraded to a PayPal Payments Pro account. Thanks ! ... View more

Hello, You're testing this in our sandbox environment. Is the recipient email added to a sandbox account ? Sandbox and our production environment are two separate environments. If you have an email address registered on a production account and you attempt to use that email address to send a payment in our sandbox environment, if the email address is not registered on a sandbox account you will receive the message that the payment is "unclaimed", as there is no account to send to funds to. Thanks ! ... View more

Hello, Have you enabled "Auto Return" within the sandbox account and specified a URL that the buyer should be returned to ? https://www.paypal.com/us/smarthelp/article/how-do-i-use-paypal's-auto-return-feature-to-redirect-customers-back-to-my-website-faq3651 Thanks ! ... View more

Hello, There is no data postback for the "cancel_url", this only works for the "return_url". Thanks ! ... View more

Hello, Please review the thread pinned to the top of this forum which explains how to report a sandbox issue. Once you have the relevant account information, reply on this thread with said information and I can review the issue for you. "Invalid Vendor Account" means there is an issue with the credentials that you're using. Either they are invalid or your submitting a request to our production endpoint (payflowpro.paypal.com), but you're attempting to use credentials for a test account (pilot-payflowpro.paypal.com). Thanks ! ... View more

Hello, Review the thread pinned to the top of the sandbox forum which explains how to report a sandbox issue. Then come back and reply on this thread with all the relevant details of your issue and I can review it for you. Thanks ! ... View more

Hello, If you're still experiencing this issue, can you please share a new debug_id ? The existing ones provided appear to have expired. Thanks ! ... View more

Hello, "The person in chat didn't seem to know anything about tech support and instead just gave me a link elsewhere" It sounds like you spoke to someone in our customer service team and they wouldn't be technically astute to the level where they could deal with a query such as this one. Happy to hear it's working for you again. Apologies for any inconvenience. Thanks ! ... View more

Hello, First, review the thread pinned at the top of this forum on how to report a sandbox issue, then come back to this thread and provide the relevant account and transaction details so I can review it for you. Thanks ! ... View more

Hello, "The problem is I have no idea how to login without an email address" You go to the PayPal site and click on "login" and then enter the user id and password provided by your merchant and it should log you into the their account, with the account access they have pre-determined. Thanks ! ... View more

Update the expiry date on the card being used for the transaction. Recommended expiry dates : 01/2020 or 04/2020 or 05/2020 Once updated, payment should be processed successfully. Thanks ! ... View more

Hello, "My Sandbox Accounts (which are configured for buying stuff in the sandbox) only do have a country Code and no other address information" If your sandbox accounts do not have any address information, you're not going to receive any additional information back when you query a transaction. Add an address to the sandbox account which is making the payments (buyer account) and then re-attempt the same query action as before. For adding a street address to your account, go to this direct URL to add an address - https://www.sandbox.paypal.com/businessprofile/settings/address Thanks ! ... View more

Hello @cmcenearney Thanks for taking the time to report this issue. I've been able to re-produce the issue you've referred to and as such, I've submitted a request to the appropriate team to have them investigate this issue and provide a solution. I'll pin this thread to the top of the sandbox forum and update it once the issue has been resolved. Apologies for any inconvenience caused. Thanks ! ... View more