MTS_Justin

MTS_Justin · ‎Jun-29-2020

Hello, Is the email address on your production PayPal account confirmed ? Is the account status showing "verified" ? If you haven't confirmed your email address or if your account hasn't been verified, it is expected to receive this message. Confirm the primary email address on your production account and complete the verification process to resolve this issue. https://www.paypal.com/uk/smarthelp/article/how-do-i-verify-my-paypal-account-faq444 Thanks !

MTS_Justin · ‎Jun-24-2020

Hi @rajipo Please note, that if this request is for the sandbox environment, then you will need to upgrade the sandbox business account to payments pro in order to be able to process direct card payments. Login to PayPal Developer, locate the sandbox account which is from a country where payments pro is supported, click the three buttons to the right of the email address and select "view/edit account". On the account details page which is shown next, click on "upgrade to payments pro". If it then shows as being enabled, re-attempt the direct card request and it should process sucessfully. Thanks !

MTS_Justin · ‎Jun-24-2020

Hello All, Apologies, there were some additional issues discovered after I reported the issue was resolved. All the issue should now be resolved. I've tested the subscription flows today, creating a product, plan, subscription and approving as a buyer and all worked as normal. Subscription was also created correctly and billed the initial payment amount. Apologies again for any inconvenience. Thanks !

MTS_Justin · ‎Jun-22-2020

Hello, This issue has now been resolved. Apologies for any inconvenience. Thanks !

MTS_Justin · ‎Jun-22-2020

Hi Ana, I've enabled the return of the buyer's billing address on your sandbox account as requested. Thanks !

MTS_Justin · ‎Jun-18-2020

Hello, Thanks for taking the time to report this issue. We're aware and working on a fix. No ETA for resolution. Thanks !

MTS_Justin · ‎Jun-18-2020

Hello, Thanks for taking the time to report this issue. We're aware and our engineers are already working hard to resolve the issue as soon as possible. I'll pin this thread to the top of the forum so others will be aware there is an on-going issue. No ETA on resolution. Thanks !

MTS_Justin · ‎Jun-08-2020

Hello All, We've resolved the issue and both email and IPN notifications are now working. Thanks !

MTS_Justin · ‎Jun-08-2020

Hello All, I've reviewed the issue and I can confirm there is currently no email or instant payment notifications being sent today in our sandbox environment. The relevant technical teams have been engaged to investigate and provide a solution. I'll pin this thread to the top of the forum and update it once the issue has been resolved. Apologies for any inconvenience. Thanks !

MTS_Justin · ‎May-25-2020

Hello, Please review the possible solutions provided in this thread and comment if you've attempted these and what the outcome was. Solution 1 : Update the card details and change the expiry date Solution 2 : Generate a new card number from our card generator on PayPal Developer and use that new card for the payment. If neither of these solutions work, please review the thread pinned to the top of this forum titled "how to report a sandbox issue" and then respond here with the payer id / merchant id for the "sandbox" accounts you're using. Thanks !

MTS_Justin · ‎May-25-2020

Hello, This forum is for sandbox environment issues only. If you're experiencing this issue within our production environment, please create a thread in the appropriate forum. Thanks !

MTS_Justin · ‎May-01-2020

Nice solution @Harsh6578 ! Thanks for sharing in detail how to resolve this issue for Shopify users, seems you've helped a few people already ! Thanks !

MTS_Justin · ‎May-01-2020

Hello, That's your forum id. You need to login to the sandbox account you're using (https://www.sandbox.paypal.com) and retrieve the merchant id / payer id from within the sandbox account. The process should be covered in sufficient detail in the thread pinned to the top of the forum, please review it. Thanks !

MTS_Justin · ‎May-01-2020

HI Andrea, The fees being paid depend on the fee rate set on the account. Please share the merchant id / payer id from your sandbox account so we can review that for you. Instructions on how to retrieve the merchant id / payer id from your sandbox account can be found in the thread pinned to the top of this forum titled "how to report a sandbox issue." Thanks !

MTS_Justin · ‎May-01-2020

Hello, Some simple troubleshooting : Did you request an access token before submitting this request ? Does the API caller have permission to capture the transaction in question ? ie. did the same REST application create the order ? Thanks !

MTS_Justin · ‎May-01-2020

Hello, First, please review the thread titled "how to report a sandbox issue", which is pinned to the top of this fourm. Once you've read that thread and retrieved the merchant id / payer id for your account, reply back here with that id. Please also let me know what type of payment you're attempting, is it from a "button" like a Buy Now, Add To Cart ect.. or are you submitting an API call ? When you mention entering a card number, are you choosing to pay via PayPal without creating / using a PayPal account ? If so, where did you get the card details you're using ? Once you can provide the information requested above, I can review the issue for you. Thanks !

MTS_Justin · ‎May-01-2020

Hello, Every account has a merchant / payer id. Review the instructions in the thread pinned to the top of the forum for instructions on how to retrieve your merchant / payer id. Thanks !

MTS_Justin · ‎Apr-29-2020

Hello, What type of payment are you attempting in this scenario ? Is the payment being made via debit/credit card after redirection to PayPal checkout or are you processing the payment directly ? Are you using a card number from the card generator provided on PayPal Developer ? https://developer.paypal.com/developer/creditCardGenerator/ Please share the "merchant id" for the sandbox accounts involved in the transaction, both the business and personal accounts. Review the thread pinned to the top of this forum titled "how to report a sandbox issue" for details on how to retrieve the merchant id's from your accounts. Thanks !

MTS_Justin · ‎Apr-29-2020

Hello, There is no "default" sandbox account. Two accounts are created automatically when you first login to PayPal Developer, one a business account and the other a personal account. These accounts are created so you have two accounts "out of the box" ready to use for testing. If you want one of the sandbox accounts removed and you cannot do it yourself, send me the "merchant id" from the sandbox account and I'll remove it for you. Read the post pinned at the top of this forum titled "how to report a sandbox issue" for details on how to retrieve the merchant id for your sandbox account. Thanks !

MTS_Justin · ‎Apr-29-2020

Hello @phatph This issue should now be resolved. Apologies for any inconvenience. Thanks !

MTS_Justin · ‎Apr-20-2020

Hello, You're receiving the error due to a different reason. You're attempting a partner referral request, but your REST application / sandbox account have not been on-boarded to allow partner referral requests. Submit a technical ticket via our support portal, mention that you're trying to conduct partner referral requests and you don't appear to have access. A member of the team will help you solve. ** NOTE ** Although we can enable your sandbox REST application to make partner referral calls in our sandbox environment, we cannot do this for our production environment as the product suite requires vetting to be conducted first. Depending on the outcome of this vetting process, you will either be accepted or declined. I recommend applying for the product in our production environment before starting any development work, as the product may not be available to you. ** NOTE ** Thanks !

MTS_Justin · ‎Apr-16-2020

Hello, First, review the thread pinned to the top of the forum titled "how to report a sandbox issue" and then respond here will the requested information and I can review the account configuration for you. Thanks !

MTS_Justin · ‎Apr-15-2020

Hello, The error is returned as you're passing the currency code as "USD", when it must be "INR". Re-submit the request passing the currency code as "INR" and the transaction should complete. Thanks !

MTS_Justin · ‎Apr-15-2020

Hello @GVAlex Reference transactions are enabled on your account. Thanks !

MTS_Justin · ‎Apr-06-2020

Hello, Thanks for taking the time to report this issue. I've reviewed internally and this appears to be a known issue at the moment. Our engineering team have been made aware and an investigation is already underway. I'll "pin" this thread to the top of the forum so any other people who may be experiencing a similar issue are aware and I'll post back here once the issue has been resolved. Apologies for any inconvenience. Thanks !

MTS_Justin · ‎Apr-03-2020

Hello, Login to your account, go to the add a user section to add a new user and you'll be prompted to select the permissions you want to give to the new user. https://www.paypal.com/us/smarthelp/article/How-do-I-add-users-to-my-PayPal-account-FAQ1605 There are 23 available permissions and descriptions of each so you can make an informed decision on which permissions to allow. Thanks !

MTS_Justin · ‎Apr-03-2020

Hi Mike, If the transaction is PayPal account funded, auto return will automatically return the buyer back to the specified auto return page. If the transaction is a guest checkout; ie. paying via debit/credit card without creating or using a PayPal account, then auto return does not occur automatically and the buyer needs to click on the "return to merchant" button to be returned to the specified return URL. Thanks !

MTS_Justin · ‎Apr-03-2020

Hi All, Just to clarify in-case anyone else is attempting to test these partner referral endpoints in our sandbox environment and comes across this thread. In order to be able to access / use these sandbox API endpoints for partner referrals, you will need to contact our support team after creating your sandbox REST application and request access to partner referrals in sandbox. Providing the following information will speed up your request : 1. "client_id" from the sandbox REST application you intend on using 2. Email address from the sandbox account associated with the REST application you intend on using 3. If you want to use a specific BN code, please also specify that within your request. [ If you are a PayPal partner, you must use a build notation (BN) code in the PayPal-Partner-Attribution-Id header in your calls to receive revenue attribution] We will enable the required scopes on your sandbox REST application and you should then be able to leverage these API's in our sandbox environment. ** NOTE ** We cannot on-board production accounts for commerce platform. Commerce platform is currently in testing with select PayPal partners. You can register your interest in the product at the following URL https://www.paypal.com/us/webapps/mpp/partner-program/contact-us This is a register your interest only form, it is not an application form for the product. When the commerce platform team have additional bandwidth for new users to be on-boarded, they will reach out to you directly. Thanks !

MTS_Justin · ‎Mar-26-2020

Hello, This was caused by a temporary issue which was resolved promptly. Apologies for any inconvenience. Thanks !

MTS_Justin · ‎Mar-26-2020

Hello, This was caused by a temporary issue which was resolved promptly. Apologies for any inconvenience. Thanks !

MTS_Justin

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