Profile

MTS_Justin · ‎Sep-10-2018

Hello, The payments cannot reach the sandbox environment for our production environment, so the payments would be sent to the email addresses which were associated with the sandbox accounts. If this email address exists in the "production" world, then an email would be received advising the account holder they've received funds. If the email address does not exist, the transaction would remain in an "unclaimed" state for 30 days after which time it would be automatically cancelled and returned to the originator.

MTS_Justin · ‎Sep-10-2018

Hello, We experienced a short impact to our sandbox environment earlier today which may have impacted your ability to create new sandbox accounts. Please try again now and use a unique email address for the account which has not been used within the sandbox account before. Apologies for any inconvenience.

MTS_Justin · ‎Sep-10-2018

Hello, We experienced a short impact to our sandbox environment earlier today which may have impacted your ability to create new sandbox accounts. Please try again now and use a unique email address for the account which has not been used within the sandbox account before. Apologies for any inconvenience.

MTS_Justin · ‎Sep-10-2018

Hello, We experienced a short impact to our sandbox environment earlier today which may have impacted your ability to create new sandbox accounts. Please try again now and use a unique email address for the account which has not been used within the sandbox account before. Apologies for any inconvenience.

MTS_Justin · ‎Aug-27-2018

Apologies for the formatting - It's a system issue we're working to resolve

MTS_Justin · ‎Aug-27-2018

The ID when creating a billing agreement is only returned after you execute the agreement. 1. Create billing plan - https://developer.paypal.com/docs/api/payments.billing-plans/v1/#billing-plans_create 2. Activate billing plan - https://developer.paypal.com/docs/api/payments.billing-plans/v1/#billing-plans_update 3. Create billing agreement - https://developer.paypal.com/docs/api/payments.billing-agreements/v1/#billing-agreements_create 4. Redirect buyer to approve agreement (using redirect URL provided in response of 'create billing agreement' 5. Execute the agreement (passing the EC token returned after buyer approval) 6. The "ID" will be returned in the response and starts with "I-XXXXXXX", as shown in the example for 'execute a billing agreement' - https://developer.paypal.com/docs/api/payments.billing-agreements/v1/#billing-agreements_execute

MTS_Justin · ‎Aug-27-2018

The ID when creating a billing agreement is only returned after you execute the agreement. 1. Create billing plan - https://developer.paypal.com/docs/api/payments.billing-plans/v1/#billing-plans_create 2. Activate billing plan - https://developer.paypal.com/docs/api/payments.billing-plans/v1/#billing-plans_update 3. Create billing agreement - https://developer.paypal.com/docs/api/payments.billing-agreements/v1/#billing-agreements_create 4. Redirect buyer to approve agreement (using redirect URL provided in response of 'create billing agreement' 5. Execute the agreement (passing the EC token returned after buyer approval) 6. The "ID" will be returned in the response and starts with "I-XXXXXXX", as shown in the example for 'execute a billing agreement' - https://developer.paypal.com/docs/api/payments.billing-agreements/v1/#billing-agreements_execute

MTS_Justin · ‎Aug-21-2018

Hello, This is by design. The toggle doesn't enable "LIVE" or "SANDBOX", both are active at the same time. The toggle is to allow you to switch between the two environments to view the specific REST API credentials for that environment.

MTS_Justin · ‎Aug-21-2018

Hello, This was an issue, but has since been resolved and you should no longer be experiencing it. Apologies for any inconvenience.

MTS_Justin · ‎Aug-21-2018

Hello, I've verified the account now, see your other post.

MTS_Justin · ‎Aug-21-2018

Hello, The account is now verified. Ensure to add a credit / debit card to sandbox account during creation if you want the account to have a verified status out of the box.

MTS_Justin · ‎Aug-21-2018

Hello, Please share the email address for the sandbox account in question and I'll take a look. I assume you're attempting direct card payments ?

MTS_Justin · ‎Aug-21-2018

Hello, Please share the email address for the sandbox account in question and I'll manually verify it for you.

MTS_Justin · ‎Aug-21-2018

Hello, I've checked this merchant account id and I'm getting no results. I looked up your client_id and the application is tied to the sandbox account with the merchant id "LQCJYJNGUM24U". Checking this account, I'm seeing all IPN's are showing a status of "sent", meaning they've been delivered. If you're referring to another sandbox account, please share the email address for the account and I'll review it for you.

MTS_Justin · ‎Aug-21-2018

Hello, Sorry for the delay in responding, we're crazy busy at the moment. I'll take a look now for you and respond back.

MTS_Justin · ‎Aug-21-2018

Hello, Unfortunately no update to share at this time. Once I know the issue has been resolved, I'll update the thread pinned at the top of this forum.

MTS_Justin · ‎Aug-17-2018

Hello, That was an issue earlier today, we're just resolved it so it shouldn't be appearing any longer. Apologies for any inconvenience.

MTS_Justin · ‎Aug-16-2018

Hello, The issue has now been resolved. Apologies for any inconvenience.

MTS_Justin · ‎Aug-15-2018

Hello, We're aware of this issue and have requested our developers to start an investigation into the issue. I'll pin this thread to the top of this forum and will update the thread once I'm made aware the issue has been resolved. I cannot share any timeframe for the expected resolution of this issue. Apologies for any inconvenience caused.

MTS_Justin · ‎Aug-09-2018

Hello, You'll need to be more specific, we have have lots of source code for multiple products. Please provide a more detailed explanation of your issue and steps to reproduce the issue if possible.

MTS_Justin · ‎Aug-09-2018

Hello, What activity window are you referring to ? Can you provide a step-by-step description of what you're attempting to achieve and what's actually happening instead ? Please, the more detailed the description the easier it will be for me to understand what functionality you're referring to.

MTS_Justin · ‎Aug-09-2018

Ahh, ok ! Thanks for the update, good to hear your sorted

MTS_Justin · ‎Aug-09-2018

Hello, Tested today using a Buy Now button (WPS) and a Express Checkout API request, passing a URL to be returned to once the payment had been completed and in both cases I was returned to the correct success URL, so no failures being experienced. Share the code for your button / API request if you want this reviewed in the more detail.

MTS_Justin · ‎Aug-09-2018

Hello, Thanks for reporting this issue is still impacting you. I've tested and confirmed that I'm also seeing the same issue and have raised it internally with our developer team. I'll update the thread you referenced once the issue has been resolved and that thread has also been 'pinned' to the top of the forum for visibility. Apologies for any inconvenience.

MTS_Justin · ‎Aug-09-2018

Hello, Apologies. I've raised a new issue with the developer team and requested they review the issue. I'll 'pin' this thread to the top of the forum for visibility and will update here once the issue has been resolved. If you want to be notified when I update, ensure to subscribe to the thread.

MTS_Justin · ‎Aug-09-2018

Hello, The account profile is shown on the top right-hand side of the page in all accounts, it's a little gear icon with the words "profile" beside it. A direct URL to the website preferences page is : https://www.sandbox.paypal.com/cgi-bin/webscr?cmd=_profile-website-payments

MTS_Justin · ‎Aug-09-2018

Hello, Please share the email address for the buyer account in question or share the secure merchant id for your production account and I can review all the sandbox accounts associated with your production account. Login to your account and click on "profile" and then "profile and settings". On the first profile page, the section on the left should be "My business info" and the second item from the buttom on that page should be "Merchant account ID".

MTS_Justin · ‎Aug-09-2018

Hello, Please provide more details on this issue 1. Merchant / seller account email address or secure merchant id 2. Buyer account email address 3. Type of payment being attempted (PayPal Standard, Express Checkout, Direct Payment ect..) I can then review the issue for you.

MTS_Justin · ‎Aug-09-2018

Hello, Share the email address or the secure merchant id for the sandbox account so I can review the IPN log.

MTS_Justin · ‎Aug-01-2018

Hello, 1) Not getting the webhook notifications for PAYMENT.SALE.COMPLETE/PAYMENT.SALE.PENDING -- Check the REST application details and that the webhook URL has been registered correctly. Test the webhook URL by utilizing our webhook simulation tool within PayPal Developer. 2) Customer not charged within 2-5 min after creating subscription/agreement. It taking up to 24 hours. How can fix this -- Charge won't occur instantly unless you've requested a setup fee. Scheduled payments are billing within 24 hours, if the starting date has been specified as today's date. 3) Subscription payment is under review (https://prnt.sc/k9r8cr) after 48 hours -- Check your sandbox account, it sounds like payment review is enabled. https://developer.paypal.com/docs/classic/lifecycle/sb_payment-review/

Re: Customer submitted payment to the sandbox acco...

Re: Sandbox Accounts - Unable to create Account

Re: Not able to create sanbox account and create a...

Re: lost my sandbox accounts

Re: How to get the Agreement ID on creation of RES...

Re: How to get the Agreement ID on creation of RES...

Re: How to get the Agreement ID on creation of RES...

Re: MY APP CAN'T GO LIVE

Re: Sandbox all time ask me to add a credit card

Re: Unable to confirm sandbox email address for te...

Re: Unable to confirm sandbox email address

Re: Sandbox acct error: "The merchant's account is...

Re: Unable to confirm sandbox email address for te...

Re: IPN delivery status is Failed (IPN not send)

Re: IPN delivery status is Failed (IPN not send)

Re: No API calls listed in Sandbox API Call Histor...

Re: Sandbox

Re: Developer - Sandbox repeatedly asks for credit...

Re: Developer - Sandbox repeatedly asks for credit...

Re: My Sandbox Won't Connect To My Website Correct...

Re: Using Search Menu in Activity Window

Re: error occured on sandbox env

Re: Sandbox

Re: No API calls listed in Sandbox API Call Histor...

Re: Something went wrong fetching sandbox API call...

Re: cant access the website preferences in the san...

Re: Buyer Sandox is still being proccesing

Re: not able to test payments in sandbox accounts

Re: IPN delivery status is Failed (IPN not send)

Re: Paypal Recuring Payment Issues (Sandbox Mode)