MTS_Justin

Hello, The issue has now been mitigated. Apologies for any inconvenience caused. Thanks ! ... View more

Hello, Thanks for reporting this issue. We're already aware and actively investigating. Once the issue has been mitigated, I'll post back here. Thanks ! ... View more

Hello, If you create an access token in our sandbox environment, it will only be valid for that environment, you cannot use it within our production environment also. Thanks ! ... View more

Hello, This is a production environment question. Routing to the correct forum. ... View more

Hello, This is a production environment question. Routing to the correct forum. ... View more

Hello, You cannot modify an existing subscription / recurring payment to change the notify URL. Active subscriptions / recurring payments will use the IPN URL which was active on the account at the time the profile was created. If you want to change the IPN URL to be used, the subscription / recurring payment needs to be cancelled and recreated. An alternative is to leave the old IPN URL in place and use a HTTP redirect to redirect the IPN data to the new URL. Thanks ! ... View more

Hello,   If the bank account has been added to a U.S. sandbox account, I can manually confirm the bank account. (if you want me to take this action, please provide the merchant id from the sandbox account in question.  Checked the pinned thread at the top of this forum for instructions on how to report an issue.   If the bank account has been added to any other country, I cannot manually confirm the bank account and in these instances you would need to create a new account, choose to add a bank account during the account creation process and once completed, the bank account will be confirmed and the account will be verified.   Thanks ! ... View more

Hello, Issue has now been resolved. Apologies for anyone impacted. Thanks ! ... View more

Hello, Any requests to change production accounts need to be directed towards our customer service team. We cannot make changes to production accounts directly. http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general http://www.paypal.com/cgi-bin/webscr?cmd=_contact-phone Thanks ! ... View more

Hello, 1. I have confirmed my emails and it keeps telling me to confirm when trying to go live on SandBox -- Can you let me know what you mean by "go live on sandbox" ? Please provide a detailed description of what you're doing. 2. Could Not find my country when trying to create a sandbox account -- What country are you trying to create an account for ? If the account is not listed when you choose the "create account" option from within PayPal Developer, you can open a browser, go to "https://www.sandbox.paypal.com" and scroll to the bottom of the page. Click on the country flag icon and on the follow page, choose the country for which you wish to create an account. The homepage for that country will then be displayed, then click on "signup" and follow the regular account on-boarding flow. Once the account creation has been completed, you can link the new sandbox account to your developer account by using the option "To link other accounts created in sandbox to your developer account, authenticate with the credentials of the test account you want to link". This can be found on the sandbox accounts page within PayPal Developer, it's shown at the top of the page. Thanks ! ... View more

Hello, You need the billing address returned for each transaction and this is what you need to request. "Billing Information Request" is the exact name. Thanks ! ... View more

Hello, This issue is specific to the sandbox environment only, meaning it doesn't exist on our production environment. Thanks ! ... View more

Hello, What is the merchant id for your sandbox account ? If you don't know, there are instructions in the thread pinned to the top of this forum which will show you how to retrieve it. Thanks ! ... View more

Hello, I've tested this today and experienced the issue you mentioned when I attempt to upgrade the account immediately after it's been created. If I leave the account for a few minutes and then attempt the upgrade, it works. I'll look into this internally to see what maybe causing the error to displayed, but re-attempting the upgrade process should result in an upgraded account. Thanks ! ... View more

Hello, No, you can't "reset" a developer account. You can first delete the REST application and then delete the sandbox account which was associated with the REST app and this should clear all data. Create a new sandbox account, then create a new REST app and link the two. Thanks ! ... View more

Hello, You cannot add a "real world" bank account to a sandbox account. You can only add a sandbox 'test' bank account. Go to this URL : https://www.sandbox.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ach and click on "add" and then enter the bank account details below. Account Number: 33270149 Routing Number: ICIC0000212 Thanks ! ... View more

Hello, "mc_gross" is the full amount of the customers payment. All the variables for IPN can be found here : https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNandPDTVariables/#transaction-and-notification-related-variables Thanks ! ... View more

Hello, All our API error codes are located on this page : https://developer.paypal.com/docs/classic/api/errors/ Access the page and then search for "10412". Thanks ! ... View more