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MTS_Justin · ‎Jul-25-2017

No worries, thanks for the update !

MTS_Justin · ‎Jul-25-2017

Hello, This issue should now be resolved and account creation should work as expected. If you need me to "repair" any account stuck in "processing" or "error"status, please let me know the email addresses of the affected accounts. Apologies for any inconvenience

MTS_Justin · ‎Jul-25-2017

Hello, The URL should be : https://www.sandbox.paypal.com/cgi-bin/webscr?cmd=_ap-payment&paykey=AP-82B074106W7932302 The "svcs.sandbox.paypal.com" endpoint is only used when submitting API requests

MTS_Justin · ‎Jul-20-2017

Hi, I've fixed that account today. We're aware of this issue and our developers are working to find a permanent solution to the problem. If this happens to any future accounts you need to create, reply here with the email addresses and I can fix them for you until we can permanently resolve this issue. Justin

MTS_Justin · ‎Jul-20-2017

Hello @developer1972 ! We experienced an issue within our developer environment yesterday, which for a short period of time prevented new account creation. This issue has now been mitigated and account creation is working as normal. Apologies for any inconvenience. Justin

MTS_Justin · ‎Jul-20-2017

Hello, The issue is now resolved and upon checking your account, the delivery status is now showing either "sent", "retrying" or "failed". Thanks

MTS_Justin · ‎Jul-19-2017

Hi, I've fixed the account, you should be able to use it now as normal. Apologies for any inconvenience

MTS_Justin · ‎Jul-19-2017

Hi @dnestagency Can you let me know the email address for one of the sandbox accounts you attempted to create and I'll take a look at the issue for you ? Thanks

MTS_Justin · ‎Jul-19-2017

Thank you all for the updates !

MTS_Justin · ‎Jul-19-2017

Hi @Alley1 Thanks for the update. I've checked your account and I see what you're referring to now. I've raised the issue with our notifications team and asked them to review it. I'll revert back here with an update once they have investigated. Thanks

MTS_Justin · ‎Jul-18-2017

Hi @Alley1 We had a short delay in IPN delivery, which caused a backlog. The backlog has now been cleared and IPN delivery should be occurring as normal. Apologies for any inconvenience

MTS_Justin · ‎Jul-18-2017

Hi @LeonardChallis Unfortunately this is a known issue that our developers are working to resolve at the moment. No ETA for a resolution at this time. If you want to be automatically notified once the issue is resolved, submit a ticket via our support portal - https://www.paypal.com/mts and share the ticket reference here Apologies for any inconvenience

MTS_Justin · ‎Jul-18-2017

Hi @tkadm30 The warning message is only due to the domain name (sandbox3.paypal.com) not matching the domain name on the certificate (sandbox.paypal.com). There is no risk involved in this instance, the connection will still be secured via SSL.

MTS_Justin · ‎Jul-16-2017

Hello, Unfortunately no, sending a bespoke email through our sandbox environment upon payment completion is not possible

MTS_Justin · ‎Jul-14-2017

Great to hear, thanks for the update !

MTS_Justin · ‎Jul-14-2017

Hello, This isn't a known issue. It appears your unable to establish a secure connection to our endpoint. Does your system support TLS v1.2 ? https://www.paypal-knowledge.com/infocenter/index?page=content&widgetview=true&id=FAQ1914&viewlocale=en_US You can test and confirm by using the TLS test tool available here - https://github.com/paypal/TLS-update

MTS_Justin · ‎Jul-12-2017

There are two URL's being used for IPN within your transactions. "https://suevio.com/QA/suevio_version_1.0.1/trademarkprocess/paypal_ipn_response" - good "http://uat.suevio.com/suevio_version_1.0.1/trademarkprocess/paypal_ipn_response" - bad For those transactions where the bad URL is being used, the web-server receiving the data is returning "HTTP 401" or "Unauthorized". I've tested and confirmed this myself today, by submitting a dummy data payload to the bad URL via cURL and I received the following response. * upload completely sent off: 643 out of 643 bytes < HTTP/1.1 401 Unauthorized < Date: Wed, 12 Jul 2017 07:44:40 GMT < Server: Apache/2.4.9 (Win64) PHP/5.5.12 < WWW-Authenticate: Basic realm="My Protected Area" < Content-Length: 470 < Content-Type: text/html; charset=iso-8859-1 There is authentication setup on this URL and you need to review and remove it if you want it to work with IPN.

MTS_Justin · ‎Jul-11-2017

HTTP or HTTPS at the start of the URL should work fine. The only reason you would see "retrying" for an IPN delivery status is that our initial communication to your URL failed for a specific reason. Share the transaction id for one of the impacted sandbox transaction id's or send me the email address for the sandbox account and I can review it for you.

MTS_Justin · ‎Jul-11-2017

Issue is now resolved Apologies for any inconvenience

MTS_Justin · ‎Jul-11-2017

Hi @shanksmax I've tested your code and it works ok, which you can confirm by the payment and active subscription within your sandbox account.

MTS_Justin · ‎Jul-11-2017

Hi @isaac_admin I've confirmed your email address and manually verified your account, you should be good to go now.

MTS_Justin · ‎Jul-10-2017

Great to hear - Apologies for any inconvenience

MTS_Justin · ‎Jul-10-2017

I've fixed your account, it should work as expected now Apologies for any inconvenience

MTS_Justin · ‎Jul-10-2017

This is a unique issue compared to the one described in this thread. The issue with subscriptions not redirecting to the subscriptions details page is resolved. Share your button code here so that I can test it or submit a support ticket at our portal and a member of the team will review it - https://www.paypal.com/mts

MTS_Justin · ‎Jul-10-2017

This issue was resolved late last week and I've tested and confirmed subscriptions within the sandbox environment are working as expected

MTS_Justin · ‎Jul-10-2017

This issue was resolved late last week - I've checked again today and subscriptions are working as expected

MTS_Justin · ‎Jul-07-2017

Thanks for the confirmation @Alex_cp ! We are going to resolve the issue with the domain name soon, so that shouldn't be necessary in the near future. Apologies for the inconvenience

MTS_Justin · ‎Jul-07-2017

Hi All, The issue should be resolved now. The domain will still show "sandbox3.paypal.com", but the invalid security certificate message should no longer appear and we'll resolve the incorrect domain name soon

MTS_Justin · ‎Jul-07-2017

You can either post the email address here, or submit a support ticket @ https://www.paypal.com/mts and send me the ticket number and I'll take care of it for you.

MTS_Justin · ‎Jul-05-2017

Hello, Apologies for the lack of response on this thread. We've been busy getting this new dedicated sandbox section setup and I'll now be checking it on a daily basis. Can you let me know if your still experiencing this issue ? Justin

User	Kudos Count
User1231	2
jpapa	1
Alley1	1
shearn	1
Alex_cp	1

User	Kudos Count
User1231	2
dnestagency	1
daveleeds	1
shanksmax	1
tkadm30	1

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