payments not even on my accout

keltec11
Member
Member

I have confirmed my bank acct, shipped products, recieed positive feedback, and stll my payments are not even showing up as pending. I tried to look for help through the crap automated sysem and guesswhat...no luck.Shocker i know. I want t at least see that my oney is pending or available seeings as how you was ale to take money from m acct and my bank acct..which made me overdraw! Thanks ayPal for not helping your customers at all, when it comes down to assisting people gtting assistance through you website..you fail!

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PayPal_Adrian
PayPal Employee
PayPal Employee

So, you're not seeing payments from eBay at all?

 

Have you recently changed your email address on your PayPal account? In most instances, the root of this issue is that the auction form that was filled out included a misspelled or outdated email address.

You can check to see what email address was used by bringing up one of the items and clicking on "Sell Similar." Check the payments section and note the email address there.

If you still have access to this email address, add and confirm it on your PayPal account to accept the payments. This has to be done within 30 days of the payments being made or they are automatically returned.

If you don't have access to this email address, you'll want to ask your buyers to cancel their payments so that they can manually send it to your new email address via the Send Money tab. Make sure you reach out to them and let them know what to do, and provide them your new email address. You may want to ask for theirs if you are sending them a money request via PayPal to help facilitate the new payment.

Hope this helps,

 

Adrian

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