Can't get a payment b/c says I need to upgrade?
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I've sold 4 things on eBay recently. For 2 of them, I got the buyer's payment in my paypal acct almost immediately. For a third, it's an e-check, so I need to wait 2-6 more days from the time I write this. But sandwiched inbetween these smooth transactions, I have an auction that on eBay itself shows an hourglass icon (similar to the pending e-check) and when I hover over the icon, says "payment was initiated 9-17-10 and is being processed through paypal". It's the same message as the e-check.
However, I've not gotten any email from Paypal confirming payment. When I click on the link on eBay that says "View Paypal transaction", I'm brought to a link that says I should create a Paypal acct. However, this website has an error message at the top. It's telling me to upgrade to a Personal, Premier, or Business acct, but also has a link for "Already have an acct?"
I don't think I'm being scammed, as the buyer has 50 feedbacks, plus how could a scam affect my eBay seller's page, in that ebay has the hourglass icon and the note "payment being processed". I've looked at his feedback, and there were several left as recently as July, and all but 1 item was for low-priced goods. If a scam was going on I'd think it would be for items costing more than $5 and $12...
I don't want to upgrade from my Personal acct, as I'm not having trouble getting payment from others. Can anyone offer advice about what is making this one transaction so unique or difficult?

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Hi seminole1848,
I think I can surmise what probably happened, and suggest a step that will likely fix it.
If you used a different email address for that listing - maybe one that was never on your PayPal account, or one that is not confirmed on your PayPal account, or one that used to be on your account but that you removed - the payment would be pending until you add (or re-add) and confirm the email address on your account.
Let me know if that doesn't help.
Olivia
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Hi,
PayPal_Olivia is right.
I had a similar problem. I changed my email adress on both Paypal and ebay but I still was not able to view payment that was sent to me. Ebay said that they sent me an email with all of this info but I never got it. When I added my old email back to PayPal, I was able to see the transaction. When I checked the old email, the notification from ebay about the payment was also there.
Thanks Olivia!
Viki

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