Payment debacle

[Raylvx_e]

Hi, Please my account has not been deducted for a while now, holding activities on my facebook ad account. Trying to make payment but it's retorting "maximum retries for the day" for 2 days now! Please how do I sort this out?

[PayPal_Siobhán · Accepted solution]

Hi @Raylvx_e,

Welcome to the community and thank you for your post.

We would suggest clearing your cache and cookies and allowing some time before making another payment. It may be a security block but once there are no genuine conerns, you should have no problem making a payment. If this continues, please us the 'Help & Contact' option at the bottom of any page to reach out to our support team directtly.

Hope this helps,

Siobhan

[Raylvx_e]

Yes, it's been resolve. Thank you.