Pay issue

Ty58
Contributor
Contributor
Hi there, Ive just been refunded to an old bank card xxx how do I get the refunded amount transferred to my new bank card xxx? Cheers
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1 REPLY 1

PayPal_Celeste
Moderator
Moderator

Hey there @Ty58,

 

Welcome to the Community! That is a great question. Generally when a refund is issued to a card, the funds will be sent back to the account associated to the card. If your bank card has been closed and/or replaced, the refund may generally be successful as long as the account is still active. Here is a great Help Center article on How a Refund is Credited to your PayPal Account. If you still require further assistance, please get in touch with our customer support team by selecting Contact at the bottom of an PayPal page.

 

Thank you,

 

- Celeste S

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