Hello there @Achieng1,
Welcome to the Community! I am sorry to hear you've run into an issue with a recent TopUp payment. I would recommend getting in touch with our customer support team for further assistance with this case. You can reach our customer support by selecting Contact at the bottom of any PayPal page, by sending a DM through Twitter, or by sending a Private Message through Facebook. Good luck, I hope this can be sorted out!
Take care,
- Celeste
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