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since ‎Jan-10-2021
shan06

shan06

PayPal Employee
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Latest Contributions by shan06
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  • Latest Contributions by shan06
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Re: Payment Declined: Three Linked Cards

by PayPal Employee shan06 in Transactions
‎Mar-29-2023 09:04 AM
‎Mar-29-2023 09:04 AM
Hi, @olaw1651  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble to make payments, you can refer to this article to find more information on this. If you are still facing issue please try contacting our support.  I hope this information was helpful! Shantha ... View more

Re: My withdrawal completed but not received in my...

by PayPal Employee shan06 in Transactions
‎Mar-29-2023 08:44 AM
‎Mar-29-2023 08:44 AM
Hi, @ibrahimminhaj  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you have not received the withdrawal. Once the funds have exited the PayPal system, the status of your withdrawal will change to "Completed" in your PayPal account. Withdrawals to your bank account usually take 3 to 5 business days to complete and  would recommend contacting your bank to inquire about receipt of the withdrawal. However, If the funds are still not in your bank account after 14 business days, please contact us and we can then begin a search for the missing funds.  I hope this information was helpful! Shantha ... View more

Re: Problem sending money to friends and family

by PayPal Employee shan06 in Transactions
‎Mar-23-2023 11:15 AM
‎Mar-23-2023 11:15 AM
Hi, @ogblessing50  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are unable to see "Friends and Family" option when trying to send payments. It could be possible you are facing technical issue and request you to please try to clear your cache and cookies or try using different browser to see if it works. If you are still facing issue please try contacting our support.  I hope this information was helpful! Shantha ... View more

Re: Withdrawal denied

by PayPal Employee shan06 in Transactions
‎Mar-23-2023 10:42 AM
‎Mar-23-2023 10:42 AM
Hi @allieeM  Thanks for your post and welcome to PayPal community! I'm sorry to know that your withdrawal is being denied. Withdrawals can often be blocked or declined if we detect any unusual or suspicious activity. We decline some withdrawals to help protect you from any possible fraudulent activity. Based on the information you provided, it sounds like this withdrawal is hitting our PayPal security system that's preventing withdrawing funds. In this case, I would recommend you wait 24-48 hours without trying to withdraw and then try again. If that doesn't work, you can try making the withdrawal using different bank or card. I hope this information was helpful! Shantha ... View more

Re: Pay in 3 refund issue

by PayPal Employee shan06 in Transactions
‎Mar-23-2023 10:35 AM
‎Mar-23-2023 10:35 AM
Hi @Haybo26  Thanks for your post and welcome to PayPal community! I'm sorry to know that you have not received the full refund. If you've already paid instalments and your refund amount is more than the balance remaining that you need to pay, your PayPal account will be refunded. If your refund amount is less than the amount you have left to pay, your refund will be split equally across the remaining two instalments. However, if you are still facing issue with the refund you can contact our support.  I hope this information was helpful! Shantha ... View more

Re: Change language in Paypal app

by PayPal Employee shan06 in Managing Account
‎Mar-15-2023 08:17 AM
‎Mar-15-2023 08:17 AM
Hi @DeltaSecuritech  Thanks for your post and welcome to PayPal community! I'm sorry to know that your language on the mobile phone has changed. You may try the steps below if you change your language:  1- Go to Settings. 2- Click Edit beside "Language". 3- Select your preferred language. You might not see the language you chose until the next time you log in to PayPal. The PayPal website and the emails you receive from us will be in your selected language. I hope this information was helpful! Shantha ... View more

Re: I received a refund to the card, but the card ...

by PayPal Employee shan06 in Transactions
‎Mar-15-2023 07:44 AM
‎Mar-15-2023 07:44 AM
Hi @marianbox  Thanks for your post and welcome to PayPal community! I'm sorry to know that your money was stolen. I understand the card has been deactivated and the refund has been returned to the card. If you paid with a credit/debit card, the money is refunded to your card. If the card you paid with is closed or invalid, please contact the issuing bank, as the money will still be refunded to your credit card account.  I hope this information was helpful! Shantha ... View more

Re: Transfers

by PayPal Employee shan06 in Transactions
‎Mar-08-2023 08:44 AM
‎Mar-08-2023 08:44 AM
Hi, @RSalami729  Thanks for your post and welcome to PayPal community! I understand that you are unable to transfer the money. I apologize for the inconvenience caused. Withdrawals can often be blocked or declined if we detect any unusual or suspicious activity. We decline some withdrawals to help protect you from any possible fraudulent activity. Based on the information you provided, it sounds like this withdrawal is hitting our PayPal security system that's preventing withdrawing funds. In this case, I would recommend you wait 24-48 hours without trying to withdraw and then try again. If that doesn't work, you can try making the withdrawal using different bank or card. I hope this information was helpful! Shantha ... View more

Re: Can’t complete payment error page! HELP

by PayPal Employee shan06 in Transactions
‎Mar-08-2023 08:35 AM
‎Mar-08-2023 08:35 AM
Hi @Temp20230306A  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you're having difficulty making the payment and facing this issue from past three weeks. Our security system checks every transaction to make sure they are risk free. If we find that the transaction is not completely secure our security system will stop it from processing. This will not affect every transaction on your account. You need to try sending the payment using a different payment method or try sending the money at a later date.  However, If you are still facing issue request you to please try contacting our support.  I hope this information was helpful! Shantha ... View more

Re: Transfer money to Vietnam Bank

by PayPal Employee shan06 in Transactions
‎Mar-02-2023 07:35 AM
‎Mar-02-2023 07:35 AM
Hi, @tung11  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you not received the withdrawal to your bank account. A withdrawal or transfer to a bank account typically completes in 1 business day, but it can take up to 5 days depending on your bank’s clearing process. Please refer to this article for more information about how bank transfers work. However, if it has been more than 5 working days request you to please contact our support.  I hope this information was helpful! Shantha ... View more

Re: Transaction failed, need money back

by PayPal Employee shan06 in Transactions
‎Mar-02-2023 07:20 AM
‎Mar-02-2023 07:20 AM
Hi, @Robertron  Thanks for your post and welcome to PayPal community! I'm sorry to hear that recipient has not received the funds. If the status of the payment says completed from your end, it means funds was sent successfully to the recipient. In addition, once the payment is made, the cancellation option is not available in your activity. If the recipient did not receive the funds, please ask them to get in touch with us. I hope this information was helpful! Shantha ... View more

Re: Cant withdraw money from my account

by PayPal Employee shan06 in Transactions
‎Feb-22-2023 08:37 AM
‎Feb-22-2023 08:37 AM
hi, @asadamgoes  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble to withdraw the funds. It appears that you are facing a technical issue, please try to withdraw the funds by logging into your account on the web browser as you are facing issue on the mobile application. However, if you are still facing issue please try contacting our support.  I hope this information was helpful! Shantha ... View more

Re: Payment as guest

by PayPal Employee shan06 in Transactions
‎Feb-22-2023 08:20 AM
1 Kudo
‎Feb-22-2023 08:20 AM
1 Kudo
Hi @rafiq7    Thanks for your post and welcome to PayPal community. I understand you want to know if a guest transaction can be added to your account. If you have already created the account, the requested transaction cannot be added to it. However, if you have any issues with the transaction you can keep the email notification as your reference if you face any issue with it.  I hope this information was helpful! Shantha ... View more

Re: Payment made on Jan 19, 2022 missing

by PayPal Employee shan06 in Transactions
‎Feb-17-2023 08:50 AM
‎Feb-17-2023 08:50 AM
Hi, @Sunita10  Thanks for your post and welcome to PayPal community! I'm sorry to know that you don't see the transaction details in your PayPal account. If you made the payment via PayPal, you would have received a confirmation email in which the details of the transaction will be indicated. If you are still facing issue to find the information you can reach out to our support. I hope this information was helpful! Shantha ... View more

Re: Paypal is unable to transfer the funds to my b...

by PayPal Employee shan06 in Transactions
‎Feb-17-2023 07:58 AM
‎Feb-17-2023 07:58 AM
Hi, @Alyssa388  Thanks for your post and welcome to PayPal community. I'm sorry to hear that you are having trouble to withdraw funds. Withdrawals can often be blocked or declined if we detect any unusual or suspicious activity. We decline some withdrawals to help protect you from any possible fraudulent activity. Based on the information you provided, it sounds like this withdrawal is hitting our PayPal security system that's preventing withdrawing funds. In this case, I would recommend you wait 24-48 hours without trying to withdraw and then try again. If you are still facing issue request you to please contact our support.  I hope this information was helpful! Shantha ... View more

Re: Decline international regulations

by PayPal Employee shan06 in Transactions
‎Feb-08-2023 07:22 AM
‎Feb-08-2023 07:22 AM
Hi, @Jtbhomas81  Thanks for your post and welcome to PayPal community.  I'm sorry to hear that you are having trouble to deposit money to your DraftKings sports account. Our security system checks every transaction to make sure they are risk free. If we find that the transaction is not completely secure our security system will stop it from processing. You can refer to this article to find more information on payment decline. If you are still facing issue please contact our support. I hope this information was helpful! Shantha ... View more

Re: Paypal business and Personal PayPal account

by PayPal Employee shan06 in Managing Account
‎Feb-01-2023 07:03 AM
‎Feb-01-2023 07:03 AM
Hi, @mounir991  Thanks for your post and welcome to PayPal community! You can create the personal and business account using the same email address and one business account is sufficient if you have more than one website. I hope this information was helpful! Shantha ... View more

Re: Can't link Credit or Debit Card

by PayPal Employee shan06 in Transactions
‎Feb-01-2023 06:43 AM
‎Feb-01-2023 06:43 AM
Hi, @Cerpyn  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble to link your debit or credit card. You should be able to use your PayPal balance to make payment or purchase. Our security system checks every transaction to make sure they are risk free. If we find that the transaction is not completely secure our security system will stop it from processing. This will not affect every transaction on your account. You need to try sending the payment using a different payment method or try sending the money at a later date. However if you are still facing issue to add the card please try to contact our support.  I hope this information was helpful! Shantha ... View more

Re: merchant’s account is not able to process tran...

by PayPal Employee shan06 in Transactions
‎Jan-27-2023 07:50 AM
‎Jan-27-2023 07:50 AM
Hi, @Sunnyben  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are unable to make the payment. Looks like our security system checks every transaction to make sure they are risk free. If we find that the transaction is not completely secure our security system will stop it from processing. This will not affect every transaction on your account. You need to try sending the payment using a different payment method or try sending the money at a later date. I hope this information was helpful! Shantha ... View more

Re: How do I Unblock someone?

by PayPal Employee shan06 in Transactions
‎Jan-18-2023 08:28 AM
‎Jan-18-2023 08:28 AM
Hi, @Bunzii  Thanks for your post and welcome to PayPal community! I understand that you want to unblock the game application, please try to see if this steps works- Click “Pay & Get Paid” at the top menu, click “Contacts” in the submenu, scroll down to the bottom and click “View Blocked Contacts”. The click “Unblock” next to the contact. I hope this information was helpful!  Shantha ... View more

Re: Send money without verification that it's me

by PayPal Employee shan06 in Transactions
‎Jan-18-2023 08:15 AM
1 Kudo
‎Jan-18-2023 08:15 AM
1 Kudo
Hi, @CynK882  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are unable to send money because it indicates that system cannot verify your identity. It usually happens if you are accessing the account from different location or if you use VPN/ untrusted network. Please try to clear your cache and cookies to see if it works. However, if you are still facing issue you will have to contact our support.  I hope this information was helpful! Shantha ... View more

Re: I’ve had a refund to pay in 3 how do I withdra...

by PayPal Employee shan06 in Transactions
‎Jan-18-2023 08:04 AM
‎Jan-18-2023 08:04 AM
Hi, @Helenzammit  Thanks for your post and welcome to PayPal community! I understand you would like to withdraw your refund received from your pay in 3 transaction. If you have funds in your PayPal account, you can withdraw them by following this article.  I hope this information was helpful! Shantha ... View more

Re: Issued come in linked account

by PayPal Employee shan06 in Wallet
‎Jan-11-2023 08:03 AM
‎Jan-11-2023 08:03 AM
Hi, @MOHMEDAFROZ  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble to add your bank account. Here is the list of reason on why you may face the issue to add bank account. However, if you are still facing issue you will have to contact our support.  I hope this information was helpful! Shantha ... View more

Re: I cannot send money as it doesn't find paypal ...

by PayPal Employee shan06 in Transactions
‎Jan-11-2023 07:46 AM
‎Jan-11-2023 07:46 AM
Hi, @nzinoveva  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble to send money. If the email address you are entering is registered with PayPal you should be able to send the money. Please double check if there is any typo or if you are given the correct email address. The other option is to send the funds to the registered phone number. I hope this information was helpful! Shantha ... View more

Re: Payment issue, "We aren't able to process your...

by PayPal Employee shan06 in Transactions
‎Jan-11-2023 07:32 AM
‎Jan-11-2023 07:32 AM
Hi, @Simcraftlol  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you were having trouble to make the payment. Our security system checks every transaction to make sure they are risk free. If we find that the transaction is not completely secure our security system will stop it from processing. This will not affect every transaction on your account. You need to try sending the payment using a different payment method or try sending the money at a later date. However, if you are still facing issue you can contact our support. I hope this information was helpful! Shantha ... View more

Re: How can I see payments I made before the 90 da...

by PayPal Employee shan06 in Transactions
‎Jan-11-2023 07:25 AM
‎Jan-11-2023 07:25 AM
Hi, @Kaufschwein  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are unable to see the previous transactions. You can try to download an activity report of your transaction history by following this article.  I hope this information was helpful! Shantha ... View more

Re: I can't send money or buy things online anymor...

by PayPal Employee shan06 in Transactions
‎Dec-29-2022 10:27 PM
‎Dec-29-2022 10:27 PM
Hi, @ariannakim  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble to send money using your bank account. Our security system checks every transaction to make sure they are risk free. If we find that the transaction is not completely secure our security system will stop it from processing. This will not affect every transaction on your account. You need to try sending the payment using a different payment method or try sending the money at a later date. I hope this information was helpful! Shantha ... View more

Re: Right now, we're not able to complete this tra...

by PayPal Employee shan06 in Wallet
‎Dec-29-2022 10:10 PM
‎Dec-29-2022 10:10 PM
Hi, @dankantapat  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble to link your debit card. Here are some issues you may encounter when linking and confirming your card and you may refer this article. If you are still experiencing a problem, I would suggest you reach out to our support. I hope this information was helpful! Shantha ... View more

Re: How do you search using a transaction ID?

by PayPal Employee shan06 in Transactions
‎Dec-29-2022 09:57 PM
‎Dec-29-2022 09:57 PM
Hi, @temp20221228aa  Thanks for your post and welcome to community forum. All PayPal transactions have a unique 17-character ID that is used to identify each transaction. You can use the transaction ID in PayPal to track the status of a transaction or to search for past transactions. You can get transaction details by following  these steps: 1- Access your PayPal.com account. 2- Click the Activities menu option. 3- Select Transaction ID in the search drop-down menu. 4- Enter the transaction ID and press enter I hope this information was helpful! Shantha ... View more

Re: How do I authorise a payment

by PayPal Employee shan06 in Transactions
‎Dec-29-2022 09:42 PM
‎Dec-29-2022 09:42 PM
Hi, @Diereg  Thanks for your post and welcome to PayPal community! I'm sorry to know that payment was sent as goods and service instead of Friends and family. It could be possible the payment you sent is on hold and you would like to confirm the receipt of the payment. To help protect the security of your transaction, the confirmation button will be available after 48 hours of your payment date. You can refer to this article for the steps.  I hope this information was helpful! Shantha ... View more
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