PayPal Community

I've been having this same issue as well. It took me a bit of trial and error but I got my PayPal to work by deleting it from my account, then cleared the cache in my apps settings on my phone not in the app) and re-added my PayPal to my Mercari account and sent an offer again. It ended up going through. Not sure if it worked by just deleting and re-adding it or if clearing the cache along with it helped. But hopefully this helps others! ... View more

I did try changing my name 3 days ago and uploaded my ID and all that. today I got an email that it passed verification the only problem is? that is not the correct name at all. It's driving me crazy and I don't know what to do  ... View more

Hi @Kahia  Thanks for your post and welcome to PayPal community! I understand that you may be concerned about the payment sent to you before connecting your email to your PayPal account. A payment will be unclaimed if it was sent to an email address or phone number that isn't registered to a verified PayPal account. If you are unable to find the payment, please try contacting our support to assist you further.  I hope this information was helpful! Shantha ... View more

Hi @AKeZZZ  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you're having trouble finding the transaction in your activity. If you see a PayPal transaction on your credit or debit card statement, but can’t find the transaction in your PayPal account, it’s likely that your payment was completed through our guest checkout. You can refer to this article to find more information. If you are unable to find the transaction, please try contacting our support team to assist you further. I hope this information was helpful! Shantha ... View more

Hi @Temp20240216F  Thanks for your post and welcome to PayPal community! I'm sorry to know that Pay in 3 is not available or working. It could be possible that you are facing a technical issue and I request that you clear the cache from your browser or try after sometime. Pay in 3 is not available for certain merchants and goods. Please refer to this link to find more information.  I hope this information was helpful! Shantha ... View more

Hi @Temp20240216D  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble adding an email address to your PayPal account. It could be possible that you are facing a technical issue and I request that you clear the cache from your browser. If you are still facing issue, you will have to contact our support.  I hope this information was helpful! Shantha ... View more

Hi @tingle011  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you're encountering issues accessing your account on your iPhone. It appears that you are encountering a technical problem. I comprehend that you have reinstalled the app, but it has not been successful. I would suggest you to please try contacting our support to assist you further.  I hope this information was helpful! Shantha ... View more

Hi, @Reubee354  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are having trouble linking your card. It appears that you are encountering a technical problem. Please attempt to clear your cache from your browser. If you are still facing issue, please try contacting our support.  I hope this information was helpful! Shantha ... View more

Hi @brookesp1234  Thanks for your post and welcome to PayPal community! I'm sorry for the trouble you had to go through with this payment. Based on the information you have provided, it seems like a guest payment as the account was not set up properly. When a payment is made, an email notification will be sent to you with the transaction details. if you are unable to find the information you can reach out to our support.  I hope this information was helpful! Shantha ... View more

Hi, @Saifmahmood  Thanks for your post and welcome to PayPal community! I'm sorry to hear that you are concerned about the charge. You will receive an email notification when a payment is made, which will contain more information about the charge. If you believe the charge is not authorized, you have the option to file a dispute. If you face any issues, please reach out to our customer support team via the options available on our website for further assistance.  I hope this information was helpful! Shantha ... View more