Returns Refund

SMGEE
Contributor
Contributor

I submitted a claim to have my postage costs refunded by pay pal. This was approved but i can't find the funds! The refund is showing in my PayPal activity but no money has come back to my credit card or bank account and my PayPal balance remains at zero. Where's the money gone?

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1 REPLY 1

PayPalMichelleW
Moderator
Moderator

Hello @SMGEE

 

I'm sorry to hear that you haven't received your refund for return shipping. Here's an article from our Help Center on free return shipping. While in this article, click on "Gerneral Conditions of Use", to locate who to contact with question about the service.

 

Thanks!

MichelleW 

 

 

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