Help re transaction on ebay hacked account.

600fazer
Contributor
Contributor

Hi.

I have a camera for sale on ebay for £1299.00, it was purchased on full via buy it now price, no offers as I have make an offer on, so suspicious.  The account holder contacted me stating her account was hacked, I believed her because there was a further email asking it to be sent to an address other than the registered paypal user.

She filed a fraud activity on her payapl/ebay account, I gave a full refund being the honest person I am.

When I gave the refund it said :  Amount to be refunded by you £1254.63 :  Fee to be refunded by paypal £44.37.   Not thinking this is out of the ordinary I agreed as this has never happened to me before.

I have tried to use paypal today and says I owe £44.37 and will be added to my transaction for unrelated goods to paypal.

Can some please clarify what has happened to me as an innocent ebay seller, yet I now owe paypal.

Thanks in advance.

A.

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@600fazer 

 

Please contact customer service for assistance:

 

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

 

Or private messaging via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂

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Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@600fazer 

 

Please contact customer service for assistance:

 

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Say "Live Agent" to the automated recording.

 

Or private messaging via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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