Credit Card Denied - But money gone from Bank

pcarbery
Contributor
Contributor

I tried to purchase an oscilloscope from China in May. I had an unpaid item brought against me almost immediately. When I check my bank account the money had left the account. Paypal say that the credit card was denied when a print "all transactions" for that period. The item never arrived. What do I do? And yes I know I left it a long time to say anything ....but I am a teacher and bought this before summer holidays and assumed it wwent to the school.

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PayPal_Jae
Moderator
Moderator

Hi @pcarbery,

 

You do have 180 days to file a complaint towards a transaction. If you didn't receive the item, here are instructions from our Help Center on how to file an Item Not Received dispute. I hope this helps!

 

- Jae

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