Hi everyone, I sent a product to a person who wanted to buy it. As normal the money remained on hold. the person has no longer replied to the messages, the product arrived yesterday and the money continues to be on hold and the person does not reply to the messages.
the transaction says that the money will be unlocked one day after arrival but this did not happen.
What should I do if the person does not respond? thanks to anyone who can help.
Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers. If completed and no funds are released then contact c.s. and request manual release of funds.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
