charging for support calls is wrong

[secular-humanis]

After exhausting the avenues of filing a buyer complaint and being stonewalled for weeks with bogus (AKA PFO) site errors such as:

"Internal Server Error"

"Sorry — your last action could not be completed"

I decided the customary call in and report the PFO bogus messages was in order.

We the trust science policy just keeps on giving,

the phone number PayPal gave me is a money generating one, it states in order to be connected to the a proper phone number press 1 and be billed $2.99

I expect to receive yet another random survey prompting me to give a good feedback on how we PayPal have just resolved your issue; whereas the true hidden message is  "or else expect more deception ..."

[TsufakTuna]

Hi secular-humanis,

many places unfortunately charge fees for service calls. However, I have never been charged by PayPal for calling their customer service hotline and no where does it declare that such would occur. Could you please explain where you are getting this information from, are you getting a phone number from an email that PayPal supposedly sent you? Did you use PayPal's online Phone number referral? 

[secular-humanis]

I used the phone number provided by PayPal, I tried the number several times over an hour period.

I recorded the call.

http://www.flightsimhq.org/pub/paypal-charges-for-calls131023.ogg

there are many dirty tricks eBay and PayPal employ against customers that are not written down, that is the reality of trust "science" at work. Deception and punishment

[TsufakTuna]

Hi secular-humanis,

the audio file in which you provided shows that your current phone service does not include long distance phone calls. This is NOT PayPal charging you for anything, but rather a phone service in your international location charging you to connect to a long distance phone number.

[secular-humanis]

Having worked for a national telco, I can safely say you are incorrect.

PayPal even has stated in a twitter response the number is correct.

Would you like to fail again?

[TsufakTuna]

The number can be correct, but you have to remember PayPal's customer service is outsourced to different countries - not all are provided "free of charge" calls depending on the service provider you use and the international location.

Based off of google, you are the only one with this problem in which I've come across. I'm sure if PayPal was charging fees it would be a more common issue.

[secular-humanis]

The fallacy force is strong with you.

Intelligent readers see a PayPal apologetic, there is no need to rebuff you further.

Your only hope now is to purge this thread, censor and ban me.

[PayPal_Adrian]

Hi everyone,

Just wanted to stop in and remind everyone that per our Community Guidelines, courteous and respectful posting is expected of all participants. In the event a community participant is not compliant with our guidelines, your post may be removed and temporary suspension or permanent removal from the Community can result. 

Let's try to keep the posts on topic and within guidelines from here on out.  If we continue to see problems in this thread, appropriate moderation will follow.  We never want to remove content if we don't have to; we want your voice to be heard!

Thanks,

Adrian

[secular-humanis]

Here comes "justified" censorship.

Adrian, is TsufakTuna an alias for staffer/s or an agent ?

Adrian, does PayPal refute my evidence?

[TsufakTuna]

A big LOL you really think I'm a PayPal employee, nice joke dude.