Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[1stpendragon]

Hi, my mobile phone has stopped working and I cant use that number now, how can I contact paypal to change the number, every time I log in to anything on paypal they want to send me an authentication code to a phone that no longer exists.

heres hoping someone can help

[kernowlass]

@1stpendragon 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[tigs1220]

the phone is broken how am i gunna download the app smh

[Mo139]

I am having difficulty signing into my account, I enter my password, pay pal says to enter a code when it calls me on my landline, it does not call, can anyone help me please to access my account.

[MultiCan]

Please i tried several times to login to my Paypal account because i forgot my password but i was blocked by Paypal. Who will give their email support for me to contact them?

[Sassafrassa]

Every time I log in, Paypal won't let me proceed to my account unless I give them my personal cellphone number.  I do not give that out to any company and instead use my landline.  How can I get this prompt off so I can access my account, or how can I delete my account permanently so that it can't be accessed since I can't get in?

[T132]

I've changed my mobile number. I cannot log onto Paypal without changing my password. In order to change my password, I need to enter the code sent to my old mobile, for which I don't have. The recommendation is to change the mobile number on the settings page but you cannot get to the settings page without logging in.  The site doesn't allow you to contact PayPal direct without logging in? Can anyone assist?

[kernowlass]

@T132 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[samkro]

I cannot get into my account as PP is asking for verification through text or calling a phone which I no longer have 

I cannot update my details as PP won't let me in!!

[samkro]

I cannot get into my account as I have changed phones but PP won't allow access to update details without authenticating using the phone that I don't have any more!!