Unreasonable refund.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Why my access is limited in Resolution Center.
I received information that my buyer through eBay,
michelle <removed> has requested a refund of £ 30.99 GBP, I do not agree to this request.
What can I do?
- Labels:
-
Managing Disputes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Butterfly59
I'm sorry to hear that you're unable to select that you do not wish to provide a refund. What are the listed options in the Resolution Center for the complaint?
Thank you!
Olivia
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I got this message from Pay Pal:
|
|
|
|
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Butterfly59,
I'm very sorry to her that you're experiencing an error. Please try clearing the cookies and cache in your browser, then restart your browser, then visit the PayPal website and go to the Resolution Center to see if the case is listed there for you to respond to.
If there is an error when you navigate to the Resolution Center that way, please contact customer service for assistance responding to the case. Since the deadline is fast approaching, the best way to contact is phone to ensure that you can get that response in before the case closes. Click Contact at the bottom of the PayPal website, then Call us, then log in to get the number or call as a guest if there's any issue logging in.
The error you're experiencing can also be reported at that time if clearing your browser's cookies and cache does not resolve it.
I hope this can be resolved quickly!
Olivia
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Zettle refunds and Zettle vs Here in Merchant Products and Services Archives
- How do I Request International EMS Postage Refund in Business Tools Archives
- How do I claim a tax refund through PayPal? in Reporting Archives
- I believe I’m being scammed ? in Managing Risk and Fraud Archives
- Disputed Claim- Business Account in Managing Risk and Fraud Archives