I got this message from Pay Pal: michelle ..... has requested a refund of £30.99 GBP. If you agree to this request, the case will be closed after the refund has been processed. The buyer stated that the item was defective or not as described. Please be aware that due to consumer protection laws, PayPal cannot guarantee the return of your merchandise if the case is found in favor of the buyer. Please help us to resolve this issue by logging in to the Resolution Centre and providing us with any information that can help us with our investigation, such as tracking information or delivery confirmation. If we don't receive a response from you before 18 October 2019, this case will be closed and decided in your buyer's favour. The £30.99 GBP from this transaction is being temporarily held. This money will appear in your PayPal balance but can't be withdrawn until this has been resolved. When I click on the link I have an error!!!
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