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Disputed Claim- Business Account

New Community Member
Posted on

I am a Twitch streamer, and one of my viewers is disputing their donations to me.

This is the first time this has ever happened to me. It’s for over $3,500 worth of donations over approx 20 transactions.


My PayPal account is a Business Account.

If I respond to the dispute, will my viewer receive my full legal name? I would rather just issue a refund and protect my full name / identity than keep the money and risk exposing my name.


Disputed Claim- Business Account


Hello @UltravioletEle,


Welcome! I'm sorry to hear you're running into some issues with a recent donation. Normally, the info registered under Business Information is what is shared during the transaction and dispute process. Here are a few resources you may find useful: 


How do I respond to a PayPal dispute filed by my buyer?

How do I issue a full refund for a dispute?


I hope that helps and best wishes with that dispute,


 - Jon K


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