Scammed after closing case on resolution centre

[Mark8woods]

I opened a case against a company who failed to deliver my goods, however they emailed me a tracking number and convinced me that the item was on its way, they then asked me to close the dispute, however the item they delivered wasn’t what I ordered and I have been scammed. Is there any way of getting my money back ?

[sharpiemarker]

@Mark8woods 

If you paid with credit card, file a dispute with them to resolve the matter. It's done, the end, in terms of trying to reopen the PayPal dispute since you were the one that closed it.

[Mark8woods]

Thanks but unfortunately my PayPal account is linked to my bank account and not my credit card so that won’t be an option for me

[sharpiemarker]

@Mark8woods 

Hmmm, you can ask customer service if they can reopen as significantly not as described but there's no guarantees that they will or even can, once you've closed it:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook: https://www.facebook.com/PayPalUK

Twitter: @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Never close a dispute before you either get your item or refund to your satisfaction.