Wrong password error right after creating account, locking me out

Majlo001
Contributor
Contributor

I made a business account for my game development business, using a suggested password which chrome remembered immediately. After creating the account it prompted me to log in, when I tried to it gave me a wrong password error. When I try to reset my password I get "We couldn't identify it was you". Customer support of facebook told me to log in on a device that previously had the account on it, which is extremely unhelpful, as there is no such device.

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PayPal_Bindu
Moderator
Moderator

Hello @Majlo001 

 

Thank you for joining the PayPal Help Community  and posting your question here!

 

Sorry for the trouble you're encountering while accessing your PayPal account. I suggest you to try some troubleshooting like clearing your cookies, history, cache, etc. from your browser or using a different browser. Also, please make sure you are logging from a secure location and avoid using any VPN’s or Proxy Servers. If the issue persists after trying all these, please contact the support team to help you with accessing your account. 

 

Good luck,

Bindu

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