Security Codes being sent

[SGoodman]

Greetings,

I keep receiving text messages saying "Your security code is: [code] Your code expires in 5 minutes. Please don't reply."

Is someone trying to log into my account? How can I stop this?

I've already changed my password.

Thanks,

Shane.

[Eclectic28]

I had the same issue. I changed my cell phone password and deleted Alexa. Thank you for the good recommendations. I waited for forty minutes to text with someone and was disconnected due to “inactivity”! Excuse me? I am waiting for an agent. I can’t make them respond!

[photolarryg]

I receive a text from PP every time I log in - giving me a secure access code. However just recently I am receiving random texts (when I have not been logging in). This leads me to suspect that someone is trying to gain access to my account without consent. I have tried calling their call centers in India or Philippines where they cannot grasp my concerns. They basically offer to turn text notifications it off. I try to labor the point that turning it off wont reassure me, it will literally mask the possibility that my account has been hacked. Can someone please point me to a telephone number in the USA (I've tried all the ones from paypal ) where I can actually get some help.

[PayPal_JonK · Accepted solution]

Hello @photolarryg and everyone else,

Welcome to the PayPal Community! I can certainly understand how receiving security codes that you have not been requesting is pretty frustrating. A sure-fire way to fix this is to update the email address you use to login with PayPal. I would also recommend updating your password just in case that has been compromised as well. Hopefully by updating your login information, whoever is trying to login to your account won't prompt a security code to be sent to you. 

Good luck, 

 - Jon K

[Bhroozdawoode]

Hello ok

[jathalado]

After receiving the security code text yesterday,  I replaced my password with a 20 mixed character password. 20 is the limit. The very next morning I received a code text again. I'm so frustrated because I have several accts linked to my paypal acct. I have been hacked through paypal before so I want to shut it down. But because I have had paypay for over 20 years I'm emotionally attached to it.  Soooo I linked my paypal acct to my cash app with a minute amount of cash in it.  Don't know what else to do. 

[Lemmor]

I keep receiving txt saying my paypal code im not even asking paypal for it.

[Xandler]

I just received a random text with a security code from "Paypal", I use that in quotes because the fake one uses a 6 digit number (I logged into the real Paypal to change some stuff), they use a 5 digit number. It's scare tactics, they want you to think someone is trying to access your account.

[PayPal_JonK]

Hello @Xandler, 

Welcome to the PayPal Community! I'm sorry to hear there's some confusion on some security codes being sent from PayPal. Depending on the situation and/or the country you're logging in from, PayPal may send our security codes from a 5-digit or 6-digit number. You can normally tell the fake messages from the real ones as the fake ones will have some kind of link in them (which you should never click) or some sense of urgency like "your account is limited, click here!" (which again, don't click anything). If it's just "Here's your security code, don't share your code" or something of the sort, it's probably from PayPal. At that point, you may want to log into your PayPal account and see if there's any activity you don't recognize and / or update your password and / or security questions. 

I hope this information helps, 

 - Jon K

[idle_user]

This is still going on. Received 6 yesterday and it's starting again today. There is definitely automated fraud attempts going on.

[efraindelarocha]

Did you ever change your password. Try this go to your account go to security ,manage your logins and remove all logins.