Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[axmedvictory]

Number

[Matildisildis]

Me too, I have money trapped on my old account that I will never be able to access- because of the simple fact that I changed my phone number. Their customer service is compleatly useless when you finally find a way to reach them

[gotsal]

What the hell thing is that this UK needs TO CALL to solve tiny little things!!!!

It takes more than a hour which is precious time and asset for me and any other person.

kkkkkkkkkkkkkk

In KOREA, it takes only 5 seconds to solve all.

(DO NOT ASK such as South or North. NOT FUNNY)

[Kamil_]

Hi,

I have the same problem. I know my email and my password, I can access my email but can't login to paypal because after entering the password it asks me to send a message to a phone number that I no longer have.

How can I login without a phone number?