Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[petira]

how to log in to the account if I no longer have a phone number and I have two-fz verification for that given number

[kernowlass]

@petira 

Use the guest phone option to contact customer services to help you regain access?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[petira]

I tried to call there as soon as they tipped me off and I don't know what to do next

[sigmamale12]

I cant access cause my phone number changed i have access to community and have password and security questions

[kernowlass]

@sigmamale12 

Phone them using the guest option to help you regain access?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[sigmamale12]

I haven't gotten my new sim yet tho so i cant call them

[kernowlass]

@sigmamale12 

ok

[Amis1145]

I'm unable to login my PayPal account because I lost my phone number, but I have my ID card and my login details

[Tarlington]

I need to change the phone number on my account but for some unknown reason, PayPal have turned on 2-step verification and the only way I can log in is to receive a text verification code, even though I have set PayPal to remember my computer to login, and switched 2-step verification OFF.

I am unable to phone PayPal for help as I am abroad, I have zero credit and cannot top up my phone as I cannot log in to PayPal. I also have less than 24 hours to top up my phone, or it will be disconnected.

[lege12345]

Hi i cant login because i have lost my old phonenumber i cant contact support neither because it needs login. What do i do?