Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@Lucillabaj 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[bads28]

Can someone help me.. my phone number is gone years ago and i didnt change my primary number.. now im struggling to change my primary.. can soneone help me how can i fix it

[Yusuf73]

I don't have access into my registered mobile number and without it cant access in to my paypal account. Is there any other way i can pay an outstanding amount Can i get for example an invoice and account number to pay it.

[kernowlass]

@Yusuf73 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[temp20220413]

I changed my phone number it got my old number so I can't log in to PayPal

[Kadygoodwin]

I am unable to log into my account as the phone number connected to it is an old one . Can we work around this ?

[GailVardy]

Hi, im trying to change my mobile number but when loggin in its asking me to Authenitication Number, using my old mobile, how do I change this Please?

[kernowlass]

@GailVardy 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Hunor73]

My Phone number changed many years ago. Now I can't log in Paypal because I would have to verify the account my old phone number.

[kernowlass]

@Hunor73 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.