cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number changed - can't log in

Options
kernowlass
Esteemed Advisor

@Dave_Gibb 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
bevabailey
Contributor

I have been trying to log into my account, the registered phone number is incorrect, I cannot go to my profile to change it as I need to log in. 

Phone number changed - can't log in

Options
NelliH
Contributor

Could you readh dustomre service?

i phoned them 5 times in vain

Phone number changed - can't log in

Options
Amallay
New Community Member

i couldn't receive a text message to my phone number to confirm that its my account. what can i do ?

Phone number changed - can't log in

Options
Amallay
New Community Member

Sorry! we couldn't confirm it's you!
this is the message i got when i tried to access to my account and also couldn't receive any text messages from my phone to confirm that it's my account. could you help me please!

Phone number changed - can't log in

Options
Modestasbara
New Community Member
Hi i can't login into my account as i only get two options to send a security code to the number i have lost and now i cant change the number and i cannot access the acount

Phone number changed - can't log in

Options
tadasgrinevic
New Community Member

Hello, I haven't logged for a while to my PayPal account and now it requires to authenticate my login via SMS or call. My phone number got changed (it used to be Lithuanian SIM), but now I live in UK and phone number did not get updated and all SMS's or calls that I should get goes to old number.
There is no other way how to login except I will have my old number back somehow which is not possible. How can I remove or update my phone number without having that number active and not being able to login?

Phone number changed - can't log in

Options
GArt1
New Community Member

The number that PayPal has for two point authentication is my old home landline that I don't have access too. I've tried everything that others have suggested. E.g. Downloading the app and trying to log in there, it still asks for a verification from my old number. 

I can't message PayPal as I need to log in to do that. I can't find a phone number to speak to a real person. 

Can anybody help? Is there a direct phone number to call from the UK?

I've just found out a person has just put some money into this account as a payment.

If I can't get into my account, how can I cancel it without logging in so this doesn't happen again?

Thanks

Phone number changed - can't log in

Options
pavuk
Contributor

log in problem due old to mobile phone number. My old computer is dead. I try to log in on the new device.

Phone number changed - can't log in

Options
Tiaas9
Contributor

Hii I need help loggin into my account! it asks for authentication code and it sends it to my old mobile number therefore i cant get the code, is they anyway i can change my number i need to log in asap

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.