Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[OLM20]

Lost2020 - it's not the advice that is useless.

For us we gained access within 10 minutes after two weeks of frustration and getting nowhere and it's worked for others in the same situation.

Sorry it didn't work for you - if I thought it wasn't worth posting then I wouldn't have wasted my time writing it all out.

[Deanmoncaster]

olm20 - you just posted what i wrote but with better steps.

one thing to preface this with, YOU CANNOT DO THIS ON A MOBILE DEVICE.

for some reason paypal will only let you authorise yourself on a mobile using a mobile device, if you do this fix on a desktop / laptop you can authenticate yourself by other means.

So stupid paypal, so stupid.

i am no longer using you after taking an unneccessary 9 quid for an inactive account fee.

you have lost my business.

[officialsie]

I managed to break through the authentication. 

What I did was follow the steps of trying to log in, and clicking the "forgot password" link. After that I changed it and the same thing happened again; it asked me for a code to be sent to my old number. After trying to change my password again 6 times, it eventually stopped me from requesting a new password by asking for phone authentication again (yes, it asked me for phone authentication to change my password). 

Then I changed browers from Chrome to Edge and tried to log in, changed password and once I put in the new password, I was able to log into the account. 

This had to be done via a desktop. I couldn't do this with my phone. 

Good luck to all those who have 1000s of pounds behind this authentication wall. 

[betaT]

HI,

safari on IPHONE did the trick for me

Good Luck

[PetVet]

Thank you OLM20! Worked for me!

[zhunter71]

"from time to time you may be asked"... i have been asked three times in the past week to authenticate my account, three!   Just how many times does someone need to authenticate their account in one damn week? its absurd!

[Billiejobrin]

Paypal has asked me for this psd2 strong authentication but I have and old mobile number on there. How do I go about this please I can't pay for nothing on ebay etc

[frustratedBLUE]

im here looking for the same answer and it seems we dont . we give up an dont bloody bother again !

[Adet1]

Can you tell me what I should do? I am trying to send money via email and it showing me this PSD2 .. I need an answer asap.

[DanInTrouble]

It's the new system that shut me out of my account completly

PLease dear Olivia please forward this to someone that can help me:

I can't login into my account due too phone authentification and the old number I don't own anymore

Hello there,

as the title says I'm completly unable to acces my account thanks to the phone authentification and the bad coincidence that thouse phone numbers are expired.

I'm not getting any other option on how to authentificate, only 2 phone numbers I don't own anymore.

Neither can I message custom support cause I need to be logged in into my account to do so...

If this wasn't bad enough it's impossible to reach the phone line cause everything at all times is completly occupied.

I'm seriously desperating here =/

I called the service line lieterally as they were opening and still no way of getting trough....