Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Hildaa]

Hi, my old number is on my account and it does not let me in without verifying with either txt code or call to the number I no longer have access to. The help desk does not answer phone, how do I access my account again and who to turn to if there is no helpdesk??

[Impman1]

I have cancelled my registered contact PayPal Tel no. I cannot access my account now as PayPal wants to send verification code to my old number. How do I access my account now I have a new Tel number but pp don't know this number

[RockabillyRaver]

As stated above my friend had used an old phone and number to set up his PayPal and now has a new number and mobile phone. He is trying to loflg in and the 2 stage verification only gives the receive a text or call me option to the old number. He tried calling yesterday but this went nowhere. Unable to change passwords as suggested in another post. Please help.

[Ben22627]

I’ve sent a friend £100 and they can’t access their account as the is a security check which requires their old phone number which is out of date. They isn’t another method of authentication available. They know their password and login. What do I do?

[Tess_TrishaMari]

I wanted to check my other paypal account to see if I got hacked or something but I can't log in because the number I used is long gone dead and I wasn't able to change it before that happened. (my fault I know)

Anyone know what else to do or at least email paypal? Thanks

[drsalunkhe]

I do not have access to mobile phone and hence cannot enter login code. How do I access my account?

[Adi201]

Hey guys! I started my account while I lived in Italy and I no longer use the contact number registered. But when I tried to change it, paypal is asking for verification with that same number. I can’t sign in anyway. Kindly help me change the number...

[kernowlass]

@Adi201 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

[BarackOganja]

I recently got a new phone number because my old phone number stopped working.

Now i have trouble logging into my paypal account. Because they send the code to the wrong phone number.

Is there anything i can do about this? 

Thanks in advance

[Markus24Ms]

Hi can someone help i have the email and password to log in but i cannot because is ask me to send verification number on my mobile phone...i changed the phone numer and the old one. Aexpired...so how im suppose to get the code or to submit the new telephone number. Tnx best regards