Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Cmaz32]

I've tried all these options and the solution I was given was to send proof of my identity through a link and nothing happened.

[gntrber_0]

Hi

Unfortunately, I can't access my paypal account.
You need a phone number for authentication. Which was <removed>.
The phone number has since been discontinued and I have a new number.
Authentication could be done either by sms or call, but I don't know that way because it no longer rings for me.
What should I do?

Hi
Róbert <removed>

[McForce69]

Hi All 

I changed my password successfully through email,  unfortunately my phone number has changed and it appears to either want  me to enter a code into the screen via text to my phone and even when I select call me it wants me to punch a code into the keypad which I cant do as its no longer connected to the number. Which path should I follow to talk to Paypal to help solve this. 

Thanks 

[Lassers]

Hey, I tried to log in and my Phone number has changed. So paypal try to send verifying code to wrong number and i can't move forward to change Phone number. Do you have any tips for that problem?

[Soldado28991]

I switched phones and lost my authenticator app. Can you help me remove it please?

[DavidPaskvale]

I have new mobile number and last sim card dont work and i cant get a call for slovenian help center so i nead help somehow. I camt log in my paypal accaunt

[Curtcoch26]

It wants to send me a text or call my old number i cant login to change it untill its verified me by calling or texting .but i no longer have access to that number what do i do

[Abdallah0543]

So I tried to log in to my paypal account says that authentication is required. But I don’t have access to the number that I used before and therefore can’t login to my account as it only show to options to authenticate myself; by receiving a sms or getting a call. I searched around the community and a lot of people have the same problem but none of them got answered. Please help

[Milagra]

I have tried to access to my paypal account several times, but due to the situation with relocation and changing phone number, i cannot log in. Is there any other way to change the phone number before log in or access to account with different security requirements?    

[danneniko]

Hi, could a representative please call me about this? I want to change my PSD2 number but I can't reach you in any way.

I've tried everything from new browsers to resetting password multiple times, nothing works.

Could you please send me a PM and I will give you my number to call