Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@lege12345 

Use the phone guest option if you can't log in.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[lege12345]

What did you mean. Did you mean that i call them? Or what theres no guest chat option

[user062024]

No, this is not supported in our country, I am from Kazakhstan.

[22achoo]

Hi have old phone number . Can’t access it because sim lost. How do change phone number to new phone number?

[user062024]

How can I restore access to my account if this phone number no longer exists? There is an email and password.

[kernowlass]

@user062024 

Use the guest phone option if available in your country?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[CP108]

I don't have a mobile phone. It appears that I cannot log-in as verification requires a mobile phone. Ever since Paypal introduced this extra verification, I have been excluded from my account! Any advice?

[kernowlass]

@CP108 

Get a mobile phone?

You can get a cheap pay as you go one for £10-£20.

[Chucky63]

Can't log in

[Mortynx]

I have closed the mobile number connected to my bank account due to that number leaking too much fraudulent places.
I forgot to change it in my paypal account and now I'm completely locked off my account.
I tried contacting paypal support in all possible ways, yet I am completely ignored.

What do I do in such situation?