Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

Login to Me Too
5,023 REPLIES 5,023

porcoddio03
New Community Member

i cannot log-in into my account. whenever i try - i try to double confirm it with my phone number - unfortunately i cannot log-in with my phone number, since it locks me up every time i try - it says it cannot verify it's actually me - how can i solve? i log-in in italy, from firefox.

Login to Me Too

EsperançaJunior
Contributor
Contributor

greetings, according to the time of day, I need your help !!!
I stopped using Paypal for a while, now that I've started using it again, I can't access my account because I lost the number that's there a long time ago, Paypal is sending a code to the old number, but I no longer have access to it. him, help me how to solve this?
[removed]

Captura de ecrã 2023-10-02, às 10.08.11 PM.png

Login to Me Too

Kaniudubois
New Community Member
Account verification
Login to Me Too

Odeta4
New Community Member
I dont have my old sim. Evrytime i log in asking my sim number to send the verification number but i dont have the sim how can i recover my paypal account
Login to Me Too

mulhatini
Contributor
Contributor

how to earn 10$ from paypal?

Login to Me Too

Donnyrenaldo2
Contributor
Contributor
Re: how to earn 10$ from paypal?
Login to Me Too

Steven90000
New Community Member

I lost my phone and got a new number as replacement. Now i can't log into my account since it always wants to send SMS/call my old number.

I can't contact support because that is behind log in, too.

Tried logging into app - not working either.

How can i reclaim my account?!

Login to Me Too

Rimon7878
Contributor
Contributor

The phone number of my account has been lost. Now I can't login my account for 2 factor verification. I have 40 dollars in my account. what do i do now please help me

Login to Me Too

Mahfuz_Shuvo
New Community Member
I lost my phone also I can't recover my phone number. For that I can't log in to my PayPal account. What should I do now?
Login to Me Too

drahmadlatif
New Community Member

I have a personal account on paypal, I cant login because the system sakes to call me on a wrong telephone number in UK, while my telephone number is in Qatar, I am no able to talk to any body in paypal about the issue, because i have to login to call them, and am not able to login!!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.