Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[balsameleo]

I have two years to login in my account and my phone number has changed. But to login PayPal asks to sends code in that number. How can I solve this problem and login in my account? Thank you.

[kernowlass]

@balsameleo 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal at the moment are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[balsameleo]

Thank you for the response

[khalilawada]

hello
i have the same issue can you please advise how was this resolved for you ?

[Hamdhan24]

I lived in Philippine. But last year I back to my mother country to Sri Lanka. In PayPal it shows verifi mobile number. But Philippine and Sri Lanka mobile number code is different.Can I change my country

[dinero17]

Dies anyone have the phone number of paypal customer service ?

[Abaker4883]

Not got my phone at the moment so borrowing one but PayPal sent a code to my mobile for security to log on. Obviously can't access phone for code until I get it back. How else CD an I get into my account?

[CN21]

Did you manage to resolve this?

[Ben_Scorer]

I can't access my Paypal either due to my mobile number changing i have no way of being able to get in touch with Paypal, as i have no social media to inform them...

[mettabhavana]

Paypal webpage forced me to enter a mobile number one day and I entered a wrong one. Since it's not a valid phone number, it could not be validated by texting a 4-digit verification code. Now whenever I log in to the paypal website, I am prompted to change the number but it rejects any valid number and says "This type of number isn't supported. Check your number and try again." Since I can not get past the mobile phone number verification page, I have no way of accessing the account information page and stuck in a loop. I have already spent an hour chatting with a customer support representive to no avail and have not been able to reach a live person on the customer support phone number after numerous tries over several days. Please help.