Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[pottertea]

Currently waiting 10+ plus for my text, not arrived, so tried "we phone you" option....no phone call has been made???

[Dino68]

This does NOT WORK! The PSD2 is not sending messages - so I am locked out of my account.

Paypal support were usesless saying they can do nothing. i can not access my paypal busness account so can not run my business .

can anyone help ?

[happycigarettes]

I don't have any issue with my phone as the number is up to date (well, I've had the same number for 17 years so...) but "from time to time"??? TIME TO TIME????? I'm having to do this *every single time* I login and *every single time* I make any sort of purchase even though I always use the same two devices. And half the time the texts don't even send!

I've been waiting 15 min for the last one, which I've now requested 6 times so I guess I have to do the phone call again.

I have verified my account thirteen times today. Just today. I get logged out for inactivity, I have to verify again literal seconds later.

I don't mind doing it once or twice a week, or if I use a different device, but come on Paypal. 13 times in one day? Every day? That's insanity. Aren't you supposed to be remembering devices?

[SaimaRahman]

Right its so stupid. I am locked out of my account, changed my password and email confirmation worked. when i tried to log in, paypal linked with my 10 year old contact number. Now, i am just going round n round the circle. I never asked to activate PSD2 on my account. Now i am locked, all the money i had in my paypal account is with paypal. They are making profit on my money and completely locked me out of my account. This is so ridiculous. 

[Proshilja86]

And?i have same problem with my old phone number.what next?

[RustyKnightUK]

PSD2 is a system where Paypal make your account so secure no one use it, NOT EVEN YOU.

It would work fine if Paypal actually sent the codes, but they last 10 minutes and it took TWO hours before I received one.

So much for shopping securely online!

[Dino68]

Spent over an hour on the phone speaking to paypal they cant fix it

cant get me back into my account told me to 2 wait a few days they claim NO errors on there own side.

tried online help - useless some person from India on facebook who did not have a clue what my problem was.

so now i cant access my account

cant trade

cant replay paypal working capital

was promised call back from a manager within the hour (this was 3 hours ago ) no email nothing

no one responds here

no one knows the answer

does anyone from paypal read these forums ? i need access to my account ASAP!

[krisbg]

Can't log in either. The issue initially seemed to be that my phone number is missing the country code, so they can't send me the log in code. Tried to contact support two times over the phone, after fighting for some time with a bot, finally I got to talk with a customer service agent, but it says they are too busy, and to send them a message in the help center, and shut down. I can't send them a message, 'cause I can't log in though. Meanwhile, while writing this, I received one security code, but it seems to have been already expired, so again unable to log in. This is ridiculous - Catch 22!

[Neverfear]

All well and good! I can't log on! What is point of having a PayPal account you can't access? This is ridiculous. Either you have it wrong or just get the system fixed. Will have to give up shortly. Neverfear

[Neverfear]

Last reply - don't give me this nonsense - just sort it out. Had enough.