Hi PayPal Community,
I have been dealing with an ongoing fraud issue with my account. I noticed it awhile back but thought I had resolved the issue, I was wrong.
Here's what is happening -
Somehow a fraudster is accessing my account, attempting to link banks, and then attempting to send money to those banks.
Since November they have been making somewhat small transfers from my linked bank account into the PayPal account - Sums around $98 each.
About a week ago they were actually successful in linking a bank to my PayPal account and then processed a transfer out to that account of around $200.
I noticed this activity and then went into damage control.
Before this happened note that my account has had 2FA setup, requires a Google Authentication Code, and mobile SMS code to get in.
I've reset my password probably 6 times in the last two weeks with very challenging passwords.
Yet when I log in without fail over the last two weeks I have continued to see new banks in the process of linking with my account, usually they are in "Pending" status - not successfully linked yet.
I have submitted multiple resolution center tickets to PayPal and they did send back the money that was stolen and sent to the fraudsters bank account.
However, I have not been able to transfer back the full amount of money that was transferred to PayPal from my Bank account.
So I have a few hundred dollars sitting in PayPal that I am unable to transfer back to my account.
I removed my linked bank card and account so that the fraudster can't transfer anything from those sources into PayPal again but they continue to try and link new bank accounts, I'm sure they will attempt to transfer my remaining balance out.
I did contact my bank and they were able to verify that the transfer activity is being initiated via PayPal not from the bank side.
At this point I simply want the account liquidated and a check mailed to me or I want the transfers that came into the account reversed. So I can have the cash back in my checking account.
Customer service was useless on the phone they tried to tell me I had to wait 120 days (**bleep** that's a no) because my account was locked and they were unable to do any critical thinking or discuss any nuances of my situation with me regarding my resolution tickets.
Another problem I have is that I can't figure out why the balance is what it is in my account... when I look at the inbound transfers and try to identify the inbound transfers from my PayPal historical data to submit resolution tickets they do not add up to the exact amount sitting in the account now.
It's giving me a headache. I just want the remaining balance protected from the fraudsters and zeroed out.
Any advice from the community?
Is my best bet resolution tickets?
Can they still transfer my remaining balance if I removed my checking account from my linked banks?
Should I send a legal demand letter to push for some action here?
Let me know if you have delt with a similar issue in your account and how you were able to resolve in a timely manner with PayPal.
Thanks,
Alex
