Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Silvana76]

Hi, I want to know what can I do to be able to login to my account, as it keeps coming up my old landline phone number. And I can't change it as I can't login.

[Nasko007]

Hello, same problem, yesterday 23.10 I contacted the live chat and send email form separately . They asked me for the new phone number, but handed it over to management. I can't say when there will be a result or not.

[Eei2]

So, are you gonna let me log in then? I have a business account with a debit card.

I've just changed the phone number today and you locked me out. Are you that stupid? How comes I don't have any other option to confirm identity.

Also, there's no mobile reception at my work anyway. Bunch of clowns.

[MrSalieri]

1. If you want to login you have to use the phone number, but if that number isn't valid you have to login and change it. :))))))))))

2. If you want to contact paypal you have to login... :)))))))))))))

3. But you can't login because u can't receive that verification code, so you need to login and change you phone number, but you can't, so get back to number one :)))))))))))

So the only thing you can do is to make another account, and at least write here in the community, where nobody read your message and if you're lucky you will receive an useless copy paste message.

[Silvana76]

The Best I think is if I find a way to login, I just get rid of PayPal Account.

[MrSalieri]

Maybe I was lucky but after changing password about 10 times PayPal let me login. First things I did, I withdraw my money on credit card, then I changed the phone number and I could even add a Romanian phone, even if the account was made in Italy. So the solution I can give you guys is to change the password many times, not in the same day, and use different passwords.

[xBGBRx]

Dear community, would you please so kind to help me how can I login to my account if my account linked to my old phone number?

I enter my user name, my password, on the next screen the system ask further confirmation, both options linked to my old phone number, sms-or call, I am not able to send email, or contact with the helpdesk, when I tried they requested also to login which is impossible. I tried to contact with the fb paypal account, but I also failed, no personal helpdesk, only a robot, which was not able to help me. 

Thank you.

[wigan_number_1]

PAYPAL are not interested! FULL STOP. They have just shut me down on eBay. I cannot access MY money and after jumping through all the hoops for 5 days, this useless site will still not recognise me. Bloody Useless.

[antiqueseller89]

If you can't log in because of an outdated phone number, change your password several times. With luck, it will take you directly to your profile after a couple of password changes. There you can change your phone number.

I swear I had already changed my number months prior to this, yet it still gave me my old number in the security check, and naturally I couldn't log in.
I'm going to message Paypal about this until they fix it, even though I resolved my own issue. It ticks me off that something like this is allowed to happen.

Paypal needs to up their game.

[Toni8919]

I’m having to have a text sent to my phone literally every time I log on. If I log on 5 times a day, that’s 5 texts I have to have sent. Why? Stop it.