It's many articles that PayPal support Apples Passkeys now. But how do I create the passkey?
When I google on it, it says:
"To create a passkey, PayPal users can log in to the website and then choose the "Create a passkey" option. Passkeys on iOS and Mac devices sync with iCloud Keychain for security purposes, and logins are authenticated with Face ID or Touch ID."
But I don't get such an option when I login. Have anyone tried this successfully?
I’m in the US as well and still don’t get an option to create a passkey when I login from my iPhone running 16.1 or my Mac running Ventura. Very strange.
It's now February 2023, and I still haven't been able to get a Passkey prompt. My devices are updated, and I was able to successfully create a test Passkey on passkeys.io and get it to work on Mac and iOS. PayPal may have to consider adding some hard-coded option to create a Passkey in security settings at this point.
I can get into the Passkey setup in account security settings, but when I try to create a passkey the QR code disappears almost instantly, and even if I manage to scan it in time I can't actually complete the setup. My computer and phone can't see each other. Passkeys work fine for Best Buy and the passkey.io test page.
Welcome to the PayPal Community Forum! I can understand it can be a bothersome running into issues trying to set up a PayPal Passkey. If you've already tried the steps listed in this Passkey Help Center article, I'd recommend reaching out to our Customer Support teams for assistance.
Good luck and best wishes!
- Jon K
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Hello from Germany. I run into the exact same problem as described by BriefingVital since weeks now. German Support couldn't help me either.
I would have been curious about the link you posted, but it's not working for me.
Today I even tried to remove authenticator app code first but when I try to add an passkey to my naked account, it forces me to set up an alternative (authenticator app) first in case I lose my passkey wich, of course, I still cannot set up afterwards. Pls fix this! I wonder if there is any apple-user out there who managed to set it up and how he or she did so... I'm on the latest MacOS and iOS versions with the latest Safari Browser Versions.
This sounds frustrating. The best option for this would be to contact us directly so we can help you. Please click on the "help and contact" link at the bottom of any PayPal page and follow the steps to contact us. We would be happy to talk you through this.
It is frustrating and seems to be a general problem. i come from a forum threat with over 90 Users having exactly this problem and just found this thread in here.
Should i tell them all to contact the support individually?
