How to get my device trusted so I don't need 2FA texts when logging in

[buytoomuch]

Everytime I log into PayPal (from my desktop machine) I have the checkbox 'Let PayPal remember this device' checked, yet almost every time it still sends a 2 factor authorisation text to my phone. This is really annoying. I have a static IP address and use the same machine and the same  (Chrome) browser every time but I don't always have my phone with me. Why isn't it remembering my device as promised and how can I get it to do so?

I also get an email each time saying 'A new device logged in to your PayPal account ...' and that also promises 'If this was you: You're good to go! We'll remember this device so you can pay quicker with your PayPal account'    but it never does.

[Mujahid7]

Hi @buytoomuch 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while you are logging in your computer and want to cancel 2FA. Here's how you turn off your 2-step verification.

If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.   

Best wishes!  

- Mujahid

[buytoomuch]

Thank you, I had already seen that but it appears to only apply to using PayPal on a mobile phone. On the rare occasions I use PayPal on my phone then of course I'll have my phone with me and getting a text for 2FA isn't a problem. My question was how do I turn it off when I'm using my desktop computer, which is most of the time. Then it is a real nuisance having to run around the house to find where I left my phone, especially as the PayPal logon screen appears to promise to 'remember my device'. I have a static IP address, always use the same computer and browser and always have 'remember this device' checked but it doesn't seem to do so. Under trusted devices I can see my desktop machine listed nearly 20 times with 'remembered' against most of them, including the last one. I don't need 2FA when I always use the same machine in a private environment. PayPal live chat wasn't very helpful either as the menu/settings options they told me to alter were not showing on a desktop. Maybe they were only for a mobile phone as well.

[buytoomuch]

The PayPal support also keep referring me to this page https://www.paypal.com/uk/cshelp/article/what-is-2-step-verification-and-how-do-i-turn-it-on-or-off-...  but there are two problems with that. (1) the page says "Here's how to set up for 2-step verification for your mobile phone:" but I'm not interested in my mobile phone, it's when I'm using my desktop that I don't want to keep being sent texts to a phone that might not be near me. (2) Also that page talks about logging in with a browser and going to settings|security, clicking 'Update' next to 2 step verification and then clicking 'turn off'. But in my browser under settings|security, next to 2 step verification there is no 'Update', just 'Set up'. So presumably it isn't even set up in the first place (which is what I want so I don't get the annoying text)

[PayPal_Meghan]

Hello @buytoomuch, 

Thanks for reaching back out! 

I'm sorry to hear you're still running into the security texts even though you're using a consistent device, and 2-Step Verification is not activated on your account. If you don't share your desktop with anyone else, you might find using PayPal One Touch beneficial. You can learn more about it on our Help Center here. If you're still prompted to enter the code after that, please reach out to Customer Support. A technical support ticket might need to be filed so this can be investigated more. 

I hope this helps! 

- Meghan