I don't recognize the secondary email, it's not mine so I can't reset my account

Ger702
New Community Member
I don't recognize the secondary email, it's not mine so I can't reset my account So I do not receive email
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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Ger702,

Welcome to the PayPal Community, and thanks for the post! 

I'm sorry to hear you're unable to log into your PayPal account due to an unrecognized email. You may be able to reset your password following the steps on our Help Center here: What do I do if I can't log in? If that doesn't work, I recommend reaching out to Customer Support. You can find the different options for contacting Customer Support by selecting 'Contact' at the bottom of any PayPal page. We also have Customer Support on Twitter (X), Facebook, and Instagram

I hope you can log into the account soon! 

- Meghan


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