phone number lost a long time ago, is money in this account useless?

glooneedshelp
Contributor
Contributor

I'm currently having trouble as i want to send money to an account in a different country but im unable to as it needs confirmation from a phone number i no longer have access to, is there a way to change the number?

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2 REPLIES 2

Tonchev1
New Community Member
Same to me! They just robbed my money.
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PayPal_JonK
Moderator
Moderator

Hello @glooneedshelp and @Tonchev1

 

Welcome to the PayPal Community! I'm sorry to hear you've run into some issues using PayPal with an outdated phone number. I can understand how this can be a bit frustrating. I'd first recommend trying to update the number in your PayPal account, but if you run into any road-blocks there, you may want to try reaching out to our Customer Support to see what options are available to update that number. 

 

Good luck!

 

 - Jon K


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