help please

[Leilani11]

I can already send and received money on my account. There is some of my work that needs to login via paypal account, but when I am trying to use my account it says that my paypal is not verified. Thank you in advance.

[Mujahid7 · Accepted solution]

Hi @Leilani11 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're having trouble with your account's operation. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24-48 hours. 

If you're still running into issues after that, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page. 

Best wishes!

- Mujahid

[Leilani11]

Thank you for your help. Now the problem is, my card was declined. What should I do? Thank you again.

[PayPal_Meghan]

Hello @Leilani11 and @Mujahid7, 

Thanks for posting on the PayPal Community, and welcome back, @Leilani11! 

If I understand correctly, it sounds like you need to connect your PayPal account to another website to complete some of your work. When attempting to do so, I understand you're receiving an error that you must verify your account. I apologize for any inconvenience this has caused you. The troubleshooting steps @Mujahid7 provided, are a great first start. I also suggest checking out our Help Center to learn more about verifying your account. Here's a link to take you there quickly: How should I verify my PayPal account? Typically, you'll be prompted to add and confirm a card or bank, your email, and a phone number. You may also be asked to verify your identity. If you still have difficulty after that, I do also suggest reaching out to Customer Support. 

I hope this helps! 

- Meghan