Lost 2FA Authenticator

[venaraa]

Good morning,

I am currently locked out of my main account because I got a new phone on Tuesday and factory reset the old one a little too quickly. I had to create this secondary account because there are no support options available to me on the "Help & Contact" pages and the only option that is offered at all, this community, requires being able to login too 🤔

I've tried to Google the issue and every result seems to suggest I need to call PayPal via phone. However, as per announcement on the support pages, all phone lines are currently closed due to COVID-19.

So how do I resolve this problem? I am fully locked out of my account and need someone to remove 2FA to be able to login again. 

Thanks

[vajsed]

I've just checked and the option to message is not there. Not sure why, maybe they've changed it and want you to call them now.

[asking42much]

I dont see a message us button on that page!!

Can you help?

[Mrsctinanelms]

I can’t even message anyone because I can’t log in due to my phone number being changed from that on my PayPal account therefor I can’t receive the code text. Calling customer service has been a complete waste of time. I’ve been dealing with this since July and finally had to create a secondary account.

[vajsed]

You don't need the code at all. Just follow the procedure as described (choose Message us and chat without logging in).
In my case I had to use the US version of the PayPal web, because the option to send a message to PayPal support without logging in was not available on the local version of the web page.