You don't need the code at all. Just follow the procedure as described (choose Message us and chat without logging in). In my case I had to use the US version of the PayPal web, because the option to send a message to PayPal support without logging in was not available on the local version of the web page.
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I've just been successful with this solution. The first attempt yesterday didn't work out as after I had described my issue the operator just closed the chat window without any answer at all. Today I got someone very willing to help, the answers were very fast with just a little waiting times. So glad I've finally logged back into my PayPal account after many months! Good luck everyone trying to deal with the same problem!
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