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Good morning,
I am currently locked out of my main account because I got a new phone on Tuesday and factory reset the old one a little too quickly. I had to create this secondary account because there are no support options available to me on the "Help & Contact" pages and the only option that is offered at all, this community, requires being able to login too 🤔
I've tried to Google the issue and every result seems to suggest I need to call PayPal via phone. However, as per announcement on the support pages, all phone lines are currently closed due to COVID-19.
So how do I resolve this problem? I am fully locked out of my account and need someone to remove 2FA to be able to login again.
Thanks
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I've just checked and the option to message is not there. Not sure why, maybe they've changed it and want you to call them now.
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You don't need the code at all. Just follow the procedure as described (choose Message us and chat without logging in).
In my case I had to use the US version of the PayPal web, because the option to send a message to PayPal support without logging in was not available on the local version of the web page.
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