Login is not working. 2FA authenticator has lost configuration.

[Erik_R]

Hello,

Due to an update of the Authenticator app the configuration was gone, so that I can't generate the codes anymore. Unfortunately my mobile phone isn't offered as an alternative to do the 2FA.

With the mobile phone I can receive a PIN to change the password, but I can't pass the 2FA check.

What can I do to re-claim access?

Thanks in advance!

Erik

[Renuka3]

Hi @Erik_R ,

Welcome to community.

I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page for further assistance

Thanks & Regards,

Renuka.