Verification codes to phone never sent or recieved. Tried many times for code, still did not get.

Ken007
Contributor
Contributor
Have verified acct and legit debit card, tried to make deposit but paypal says it will send a verification code to my phone. But it never comes thru. Phone # has been verified but i never recieve it. Have tried 8 times now to resend a code, i never get it so deposit wont go thru.
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Ken007 

 

What kind of phone service is it? VOIP (not recommended)? Or an actual cell phone line from major carriers?

 

I'm not receiving the SMS or text to confirm my identity. What should I do?

 

To contact customer service for further assistance, if you can’t log on:

Log out of all accounts.

Visit https://www.paypal.com/us/smarthelp/contact-us      

Scroll down to click “Call Us” option on the bottom.

Click “call us as guest”.

 

If you can log on:

https://www.paypal.com/us/smarthelp/contact-us      

Click “Message Us” or “Call Us” option on the bottom.   

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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