Logging Error - unable to confirm its you
Chathuraed
Contributor
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Posted on
Feb-09-2023
09:12 AM
I managed to log into the cooing with no issue up until now. However now it says “sorry we couldn’t confirm it’s you”
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Login Issues
1 REPLY 1
Mujahid7
PayPal Employee
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Feb-10-2023
03:00 PM
Hi @Chathuraed
Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues while logging into your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.
If you're still running into issues after that, please feel free reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.
I hope that helps!
- Mujahid
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